Optimized Operations Lead To 30% Service Rate Increase for Groupe Chevalier

Groupe Chevalier specializes in manufacturing jewelry and luxury items, primarily operating with brands such as Arthus Bertrand, Pichard-Balme and Drago Paris – manufacturer the prestigious Legion of Honor.

As the business grew, it became increasingly clear that it didn’t have the analytics tools to manage this expansion. An initial measure was implemented with data extracted from the group’s various IT systems, analyzed in Excel and Microsoft Power BI, but the solution was not viable. The data retrieval process was too lengthy and the analysis was not shared internally. The group also had to meet new business needs with the development of e-commerce.

The results after just a few months of use have been very positive, with both quantitative and qualitative gains. Labor efficiency has improved by 50%, while the service rate has increased by 30% and quality-related costs are down by 15%.

Time-savings have been equally significant. Before the implementation of Qlik Sense and Qlik Talend it took one hour each day to retrieve data that is now supplied automatically within the dashboards. This improved efficiency allows staff to perform more in-depth analysis to inform decisions that directly impact performance.