Trust & Privacy

Qlik has an ongoing commitment to protecting the data of our customers, business partners and employees. We believe in communicating in an open, transparent manner about the ways in which your data is collected and used, and respecting customers’ choice and control over their data. Accordingly, we have developed a robust, enterprise-wide privacy program to ensure compliance with the evolving landscape of privacy and data protection laws and maintain the trust our customers have in our products and services.

Trust in Qlik as a Privacy Compliant Vendor

Qlik’s Privacy Team, led by our Data Protection Officer, in conjunction with our Information Security Team, administers and monitors the effectiveness of our privacy program. Qlik complies with relevant privacy laws, including but not limited to the EU & UK GDPR, Canada’s PIPEDA, Brazil’s LGPD, Singapore’s PDPA and California’s CCPA. Our privacy program is supported by a cross-functional team of Data Privacy Champions, including representatives from Legal, IT, R&D, Product, Consulting, Sales, Marketing and Support. The privacy program is underpinned by comprehensive processes and controls, such as:

  • Measures to ensure the lawful transfer of personal data between Qlik group companies in different countries.
  • Our record of data processing activities, as required under Article 30 GDPR.
  • Privacy-By-Design and Privacy-By-Default methodologies, e.g., in our vendor vetting and our R&D/product development processes.
  • Data retention and access rules.
  • Regular data privacy and security training.
  • Comprehensive data privacy policies and notices, including our Product Privacy Notice and our Privacy & Cookie Notice.

Privacy in Qlik’s Products and Services

Organizations and individuals can use Qlik products with confidence, knowing that we built our products, from inception, with security and privacy in mind. We utilize both security- and privacy-by-design practices in our development processes which adhere to applicable privacy laws.

Your Data, Your Choice
You decide what content data (i.e., the data/applications) you upload into or create in our products. You can also correct and delete your content data whenever you need, to suit your business.

Data Access
For client-managed products that are on-premise or customer/third party hosted Qlik SaaS solutions, Qlik does not host these and has no access to your content data.

Privacy in Qlik Cloud

Qlik as a Data Processor
Qlik is a processor of our customers’ personal data within Qlik Cloud. Therefore, customers can confidently use personal data in their tenants with the knowledge that the Qlik Data Processing Addendum provides the protections required by applicable law.

Your Tenant, Your Data, Your Choice
You decide what content data (i.e., the data/applications) you upload into or create in your Qlik Cloud tenant. You control the access, correction and deletion of your Qlik Cloud tenant content data to suit your business and privacy-related compliance needs. Qlik Cloud is a no-view service, with content data content encrypted and hosted according to the customer’s region preference.

Security of Your Data
Your content data is encrypted in Qlik Cloud and we have multiple layers of security in place to protect it. Qlik personnel do not have direct access to your data unless you otherwise invite us into your Qlik Cloud tenant (e.g., to perform Consulting Services). Visit our Trust and Security page to learn more about the security controls we apply to protect your data and to view our security certifications and accreditations.

Choose your Region
You can select your server location by region when creating your Qlik Cloud tenant.

Read our Product Privacy Notice for more information on how Qlik handles privacy within our products, the server regions available to our Qlik Cloud customers, and other relevant information.

Frequently Asked Questions

  • The terms governing the processing of personal data by Qlik on behalf of customers are set out in our Data Processing Addendum. Qlik may be a data processor on behalf of customers in two scenarios, subject to our written agreements:

    1. Qlik Cloud: Qlik is the data processor of personal data within customers’ content data while it resides in Qlik Cloud. Qlik Cloud is a no-view encrypted service, with customer content data, and any personal data within it (and access to it), decided and controlled by the customer; and/or
    2. Qlik Services: When Qlik provides support or consulting services to a customer, customers may choose to share content data (from Qlik Cloud or a client-managed deployment) with Qlik, which may contain personal data. Such sharing, and whether the content data contains any personal data, is at the discretion and control of the customer. Personal data aspects within content data, in particular for Qlik Support, should be anonymized or minimized by the customer as per privacy law data anonymization/minimization best-practices prior to sharing with Qlik, for example before upload to the support portal on Qlik Community.

    Like other software providers, Qlik is not a data processor for customers’ content within their client-managed deployments, as any content data a customer chooses to put into or create in the Qlik client-managed deployment stays on the customer's system(s), unless it is otherwise shared by the customer with Qlik (e.g., for Qlik services).

  • For Qlik Cloud, yes. Qlik has six tenant locations and Qlik Cloud hosts your content data only in the location you choose. These are Ireland (EMEA 1), Frankfurt (EMEA 2), London (EMEA 3), USA (Americas), Australia (APAC 1) and Singapore (APAC 2). Please note that the back-ups are also in the same data-region (with the EMEA back-ups: EMEA 1 in France, EMEA 2 in Italy & EMEA 3 in Spain, AMERICAS back-up in USA, APAC 1 in Australia, and APAC 2 in South Korea). Our customers control access to their tenant and who they invite into their tenant (and where these users are).

    For on-premise customers, your content data is hosted on your systems in the location(s) you select. Qlik does not host, or have access to, this content data.

    For Qlik services (technical support, consulting, etc.), customers may choose to share their content data from Qlik Cloud or their on-prem deployments. However, Qlik does not typically require sensitive/content data to perform our services, and the data we receive for such services does not typically contain any personal data. Such sharing, for example what data a customer inputs/attaches to a technical support ticket, is at the discretion and control of the customer. Any sensitive content, such as personal data aspects, should be anonymized or minimized by the customer as per privacy law data anonymization/minimization best-practice prior to sharing with Qlik, for example before upload to the support portal on Qlik Community. Please note that content data provided to Qlik for services may leave the customer’s country/region. This is because, while Qlik support is generally provided in-region to customers, Qlik’s support model is 24/7/365 (“follow-the-sun”) in order to provide continuous support to our customers. As such, support tickets may be dealt with by Qlik team members outside the customer’s region and support content data may be stored/accessible abroad. For Qlik consulting, while our consulting team members tend to primarily service customers in the same region, we may rely on consulting resources and systems outside of the customer’s region in order to best serve our customers. Further information is available in our International Transfers/Schrems II FAQ.

    Qlik’s subprocessor list is available here. Qlik’s responsibilities relating to subprocessors are set out in our Data Processing Addendum.

  • At Qlik, we have a mature and robust privacy program built to ensure that we comply with the privacy laws relevant to our business, such as the EU’s GDPR, California’s CCPA and Brazil's LGPD. We ensure that any personal data in our care is protected and that we and our offerings comply with data protection/privacy laws.

    Our privacy program and measures include:

    • Appointing a global Data Protection Officer.
    • Measures to safeguard the lawful transfer of personal data between group companies in different countries.
    • Maintaining a Record of Processing Activities, as required by laws such as GDPR’s Article 30.
    • Privacy-By-Design and Privacy-By-Default processes, e.g., in our vendor vetting and in our R&D/product development processes.
    • Data retention and access governance.
    • Implementing Privacy Policies and Notices on various topics, from website data collection to our products.
    • Providing customers with a Data Processing Addendum, enabling them to provide us personal data of theirs.
    • Maintaining a data incident detection and response program.
    • Regular privacy and security training.
    • Honoring data subject rights requests.
    • Certification of our U.S. operating companies under the EU-US Data Privacy Frameworks.
  • On-premise products are client managed and you maintain control over where your data is stored. Qlik cannot access your content data.

  • Qlik Cloud is a no-view service. Customer content, and access to it, is decided and controlled by the customer and its users. Qlik’s Data Processing Addendum enables customers to input personal data content (as defined under laws such as the UK and EU’s GDPRs, Brazil’s LGPD, California’s CCPA, etc.) into Qlik Cloud. If your organization has signed a Business Associate Agreement (BAA) with Qlik, this enables you to input US PHI (as defined under US HIPAA) into Qlik Cloud.

    As a general software provider our offerings are generally not subject to industry-specific laws. Visit our Trust & Security page to view our certifications/attestations, including those relating to specific industries. Subject to our agreements with you customers may determine, in light of their particular country and industry requirements, whether the controls of Qlik Cloud meet their particular (e.g., industry specific) requirements and decide whether to put their industry-specific data into Qlik Cloud. Further information regarding Qlik Cloud security, controls and certifications and can be found on our Trust & Security page.

    As Qlik Cloud is not PCI DSS certified, customers should not store PCI DSS data in Qlik Cloud.

  • Please see our FAQ for information relating to Qlik customer data international transfers.

  • For Qlik Cloud, Qlik does not have direct access to your content data unless you invite us into your Qlik Cloud tenant. For further information see our Product Privacy Notice.

    For Qlik's on-premise products, which are client-managed, Qlik does not receive the content that the customer puts in the software. For support and consulting services, support case attachments and/or consulting-related data are only accessible to those that need access as part of their job responsibilities. All Qlik personnel are bound by confidentiality obligations and receive training on data protection and security.

  • Please speak with your Qlik sales contact to discuss/execute a Qlik BAA.

  • Qlik’s lead Data Protection Authority (DPA) for pan-European data protection matters would be the Swedish DPA. Qlik has a significant presence in Sweden, where we were founded and is still home to our European R&D and Support Infrastructure teams.

  • Yes, Qlik has a global Data Protection Officer. Any inquiries can be sent to [email protected].

  • No.

  • For technical support queries, Qlik will only process personal data that is provided per instruction from the relevant customer to resolve the relevant technical issue. Qlik does not require personal data from you to provide support services and we advise that you anonymize the data before disclosing it to Qlik. Any data sent as part of a support case attachment is subject to Qlik’s data retention and deletion rules (for support cases, deletion is typically within 90 days of case closure). Like any business we may use third party cloud hosting tools to provide these services. A list of these sub-processor systems is available on Qlik Community.

  • Qlik may hold B2B contact details in our sales and marketing databases for the purpose of customer services, sending marketing information and conducting sales related operations. Checks are made on a regular basis for any contact details that have remained inactive in our sales and marketing databases for a total of 2 years, and if so, they are deleted out of the database. Any deletion and marketing opt-out requests are actioned promptly. For further information, please see our Website Privacy & Cookie Notice.

  • Qlik Services (as defined in the Qlik Data Processing Addendum) can be used in compliance with Brazil’s General Data Protection Law (LGPD) and Brazilian customers can use our offerings with confidence. Qlik meets the criteria of the LGPD through: