Telecom and Media Analytics
Thrive in an expanding digital world. Navigate converging markets with confidence. Leverage your competitive advantage — information. Excel in customer experience, polish performance and achieve greater success across your entire business.
Analytics in Telecommunications: The Pressures that Call and the Actions that Answer
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Media and entertainment
Use your valuable media assets to capitalize business opportunities. Gain holistic business visibility across all channels. Improve revenue and customer loyalty. Increase customer lifetime value and preserve margin. Grow your competitive advantage in TV, mobile, internet and print.
Telecommunications
Create competitive advantage with compelling customer experience analytics. Extend customer lifetime value. Use agile analytics to quickly adapt to changing market demands. Transform key business processes, coordinate marketing, deliver convergent services, up sell, cross sell and enhance customer relationships.
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Demo: Customer experience analytics
This demo combines a wide range of customer experience metrics with compelling visualizations so each department can view their impact on a specific customer experience.
Demo: Customer churn and retention analytics
Demo: Customer churn and retention analytics. This demo investigates customer interactions and journeys as a sequence of events. The demo culminates in customer churn to highlight improvement areas, reduce churn and increase retention.
Customer Story: Openreach
Reducing Customer Delivery Times by Over 50% by Ditching Spreadsheets and Embracing BI.
Video: Virgin Mobile
Learn how Virgin Mobile is achieving new levels of visibility and real-time tracking of its products and their performance.
Over 50,000 customers find their answer with Qlik
”The analytics platform with Qlik, enables us to make decisions based on data. We believe that is what is changing the way Conde Nast works, it is moving the company forward, and is truly part of the digital transformation.”
”We selected Qlik for its intuitiveness and ability to empower users to better understand the data variables. In using Qlik, we are setting out a best practice approach to data analysis, while upskilling our staff to manipulate ever more data variables.”
”Qlik is an amazing discovery tool which I use every day to provide meaningful insights and enable our program management team to make sound business decisions.”