CUSTOMER STORY // CAIRNS AND HINTERLAND HOSPITAL HEALTH SERVICE
Qlik Transforms Data for Better Healthcare
Making sense of complex data into improving patient care
13%
Contact rate
Qlik confirmed improvement actions taken through outreach have increased access to care for Aboriginal and Torres Strait Islander patients from 9% to 13% within three months.
Daily
Referral reports
Social workers receive daily referrals, eliminating sporadic emails and improving productivity and resource allocation.
400
Patients weekly
Qlik processes patient data seamlessly without degradation.
CHALLENGE
Inefficient resource allocation and poor data collection
The Cairns and Hinterland Hospital and Health Service (CHHHS) Sexual Health Service delivers confidential, free STI, HIV, and hepatitis care across remote communities. Serving 250,000 people over 142,900 sq. km, its teams handle about 75 patients daily, from First Nations peoples to backpackers. However, manual data collection through spreadsheets made tracking high-risk groups difficult and planning inefficient, limiting insight into how best to reach and support vulnerable populations.
APPROACH
Transforming care through collaboration and analytics
CHHHS began its digital transformation with Qlik Sense over five years ago to simplify healthcare data and improve workflows. Initially skeptical, Dr. Alister Keyser now champions Qlik, crediting collaboration between clinicians and digital experts for its success. Qlik captures key data such as demographics, risk factors, and conditions, revealing insights on vulnerable groups and improving outreach. Automated tracking has replaced manual entry, reducing errors and freeing staff to focus on patient care.
RESULTS
Reaching more patients with Qlik
With Qlik, CHHHS accesses accurate, real-time data to reach more patients and respond proactively across key travel routes. Improved analysis raised First Nations outreach from 9% to 13% in three months. Automated workflows replaced manual referrals, easing staff workload and speeding care. Teams now track prescriptions, monitor quality metrics, and analyze billing data. As a community-based service, CHHHS uses Qlik to demonstrate performance gains and deliver smarter, faster healthcare.
WHAT THIS MEANS FOR YOU
Qlik turns health data into meaningful insights for better patient care
Qlik transforms healthcare operations through data clarity, automation, and collaboration. By replacing manual processes with real-time insights, CHHHS has improved patient outreach, reduced errors, and enhanced decision-making. With Qlik, teams can act faster, plan smarter, and deliver measurable results—proof that data-driven visibility leads to better outcomes, higher efficiency, and stronger community impact.
Our dream was to be able to make clinical decisions according to accurate live data, where we codesigned dashboard collection and presentation. Qlik gives us data at our fingertips and helps us make more informed decisions. As we develop over time, so our data collection and management is maturing, resulting in better care for patients.
