CUSTOMER STORY // LINTECH INTERNATIONAL
Lintech Boosts Productivity With Qlik Answers
Quick and accurate access to over 17,000 documents augments and accelerates critical customer interactions.
7 hours
regained per week
Qlik Answers allows business managers to regain up to seven hours a week previously spent on repetitive inquiries.
17,500
pages indexed
Staff now have immediate access to complex and high-volume technical specifications during customer interactions.
75%
faster response times
Instead of time-consuming email chains, quick responses significantly improve the customer experience.
CHALLENGE
The search for an AI solution
Lintech International has long recognized that its business is as much about distributing information as it is about distributing chemicals.
APPROACH
Unlocking the value of unstructured data
Qlik Answers, Qlik’s generative AI assistant powered by Amazon Bedrock, emerged as the ideal solution. Because it operates within Lintech’s existing Qlik ecosystem and indexes only the company’s private repositories, it offered the security, familiarity, and control that public AI tools could not.
RESULTS
Rapid implementation delivers immediate impact
The impact was immediate. Managers reclaimed hours each week previously lost to repetitive queries, while sales reps gained 24/7 access to trusted, up-to-date product information, enabling faster, more confident responses to customer questions. Early feedback was overwhelmingly positive.
By lowering the barrier to technical product expertise, the company can now recruit talented sales professionals from outside the chemical industry – confident that AI-powered support will bridge knowledge gaps and accelerate productivity.
WHAT THIS MEANS FOR YOU
A platform for the future
Lintech’s experience with Qlik Answers has sparked new thinking about how unstructured knowledge can be leveraged across the business. The company is exploring use cases in marketing, HR, and supplier contract management. It is also experimenting with indexing video transcripts from training sessions, further expanding the knowledge base.
As Lintech continues to innovate with Qlik – combining the strengths of structured analytics and generative AI – the company is poised to deliver even greater value to its customers, suppliers, and employees.
This case study demonstrates how Amazon Bedrock’s generative AI capabilities can transform complex chemical distribution processes, delivering tangible business value through immediate access to technical documentation while maintaining strict data security requirements. The solution's success is evidenced by significant improvements in sales productivity and customer response times—reclaiming 7 hours per week for managers and achieving 75% faster response times—making it a compelling example for C-level executives considering similar implementations in their knowledge-intensive organizations.
With Qlik Answers, people can get immediate answers 24/7. For any salesperson, especially in our industry, that’s huge.
