CUSTOMER STORY // GRILL’D
Grill’d Boosts Customer Experience With Qlik Talend’s Smooth Data Integration
Qlik Talend® Data Integration offers seamless integration to improve resource allocation for a better dining and takeaway experience.
30
Minutes to extract, refresh, and render roster data
Qlik Talend allows refreshes and roster planning for managers for resource optimization, replacing tedious processes of managing spreadsheets on a shared network drive.
200
Million records processed weekly
Qlik Talend allows Grill’d to process 100 to 200 million records a week without affecting performance.
1
Platform to monitor data orchestration
Qlik Talend offers a single view for Grill’d to ensure data is clean and accurate to work with.
CHALLENGE
Overcoming legacy limitations with seamless operations
Grill’d, an Australian restaurant chain with over 170 locations, prioritizes customer experience and operational efficiency. However, its aging 10 to 15-year-old legacy system struggled to handle growing data demands, causing outages and scalability issues.
Managing data from sales, rostering, and customer feedback was slow and restrictive. Even after cloud migration, Grill’d needed seamless data integration. To support multiple developers and frequent requests, it required a robust platform to streamline processes and improve efficiency.
APPROACH
Data extraction and orchestration on one platform
Qlik Talend helped Grill’d streamline data extraction and orchestration across multiple sources with minimal complexity. The team sought a low-code platform to save time, allowing for visual drag-and-drop pipeline building.
Qlik Talend’s flexibility enabled seamless data integration, handling 100 to 200 million records weekly without performance issues. It expanded data capacity from five to 25 sets and integrated with third-party sources. Qlik Talend also enhanced reporting for Grill’d’s Mystery Shopper system, improving service quality.
RESULTS
Optimizing operations and customer experience with Qlik Talend
Qlik Talend has transformed Grill’d’s operations by enabling seamless data ingestion, transmission, and visualization in a single pipeline. This has optimized resource allocation through initiatives like Red Light, Green Light. Accurate rostering can now happen, replacing time consuming manual spreadsheets.
Qlik Talend also ensures compliance through the Restaurant Review initiative and swiftly addresses operational issues. With support of Snowflake, queries that once took seven hours can now be done in minutes, driving efficiency and better customer experience.
WHAT THIS MEANS FOR YOU
Qlik Talend’s agile and accurate single view dishes out the best customer experience
Qlik Talend offers a single pane of information for companies to integrate multiple data from varied sources. Its ability to connect different systems so they can “talk” to each other speeds up results and offers companies clean and accurate data.
Qlik Talend’s powerful capability to process high volumes of data simplifies complicated scenarios so leadership teams and restaurant floor employees can make data-led decisions that maximize operational efficiency and resource allocation.
Qlik Talend’s ability to swiftly refresh and render roster data while orchestrating everything on a half an hour interval allowed managers to transform our scheduling needs to meet rostering principles.
