Philadelphia, PA - Qlik®, a global leader in data integration, data quality, analytics, and artificial intelligence (AI), today announced that TouchPoint Support Services is using Qlik Answers™ to bring AI directly into frontline operations across more than 650 healthcare facilities. Part of Compass Group, TouchPoint is a billion-dollar provider of hospitality services to hospitals and senior care centers nationwide.
With Qlik’s generative AI capabilities, TouchPoint has launched “TouchPoint GPT,” a real-time assistant that delivers rapid, compliant, and context-rich guidance to staff working in highly regulated, fast-paced environments.
With 15,000 employees nationwide, TouchPoint faced a complex operational challenge: maintaining strict regulatory compliance and consistent operational standards in healthcare environments. Traditional methods, physical binders, scattered digital documents, and institutional memory, could not scale. Through TouchPoint GPT, frontline workers can now quickly access precise operational guidance, replacing thousands of paper-based manuals and significantly enhancing efficiency, consistency, and compliance.
“Every day, our people make countless decisions that impact patient and resident care environments. When you’re moving fast in healthcare hospitality, you can’t afford the delays or risks of flipping through thousands of pages,” said Max Mosky, Senior Vice President of Strategy, Operations, and Analytics at TouchPoint. “With TouchPoint GPT, we’re not just digitizing information, we’re operationalizing it. Our staff can easily get the exact answer they need, the moment they need it, letting them focus on delivering excellent service and care.”
TouchPoint GPT, embedded directly within TouchPoint’s existing Qlik Cloud Analytics™ environment, experienced strong user adoption, with more than 1,500 frontline interactions within the first 30 days, quickly becoming the company’s most-used Qlik application. Employees now effortlessly find answers to critical operational questions, from regulatory compliance and sanitation procedures to equipment handling and culinary guidelines, without interrupting their workflow.
“TouchPoint didn’t simply experiment with AI. They made it operational across hundreds of high-stakes healthcare sites in under a month,” said Brendan Grady, Executive Vice President and General Manager of Analytics at Qlik. “That’s only possible when AI is leveraged within trusted solutions and across the workflows people already use. This is exactly the kind of impact enterprises should expect from AI today: fast, focused, and aligned to real business priorities.”
TouchPoint’s successful enterprise AI deployment represents a clear model for organizations in regulated, service-intensive industries. By rapidly embedding context-aware generative AI directly into frontline operations, TouchPoint has set a new standard for enterprises seeking measurable business outcomes at scale.
For more information about Qlik Answers and how Qlik enables operational excellence through AI, please read TouchPoint’s full case study.
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