London – Qlik® today announced that the UK’s largest family-owned department store, Fenwick, has adopted Qlik Cloud®, to advance its analytics capabilities and empower more employees at the company to use data in their day-to-day roles.
As a long-term Qlik customer, Fenwick has progressed its data transformation journey and innovation with investment in Qlik Cloud in 2020. The deployment of Qlik Cloud has enabled Fenwick to advance its data management and analytics capabilities, which is enabling the company to:
Empower business teams with access to real-time data and analytics tools. Qlik empowers staff across the Fenwick business to access a single, up-to-date, and accurate version of product and stock data, no matter their location. Users can build their own reports and share these with the community, driving more informed and quicker decision-making, with some team member saving 2-3 hours a day on reporting with Qlik.
Improve stock transparency across the supply chain. The warehouse dashboard app allows teams to drill down into the 500,000 rows of stock data produced a day into a particular shelf or product held in the warehouse, enabling them to manage exceptions far more effectively.
Optimize in-store customer experience to drive revenue. Improved analytics capabilities have also allowed store managers to optimize sales in the space they have available, tracking IoT devices that measure footfall to show teams where customers want to be in the store at a given time and enhance the overall customer experience.
Embed a data-driven culture across Fenwick. By democratizing access to insights in real-time, Fenwick can not only manage but optimize its data, supporting future business growth and giving those on the shop floor through to the boardroom the confidence and alignment they need to face future challenges.
The move to cloud analytics is playing a key role in Fenwick’s continued innovation. While the chain’s online channel is growing exponentially, stores remain crucial to the brand, which aims to make the relationship between online and in-store offerings as seamless as possible. Developing collaborative apps across the business for effective visualization, reporting and joined-up decision-making is supporting this goal, so all employees can understand the data picture in real-time.