For Qlik Cloud, yes. Qlik has six tenant locations and Qlik Cloud hosts your content data only in the location you choose. These are Ireland (EMEA 1), Frankfurt (EMEA 2), London (EMEA 3), USA (Americas), Australia (APAC 1) and Singapore (APAC 2). Please note that the back-ups are also in the same data-region (with the EMEA back-ups: EMEA 1 in France, EMEA 2 in Italy & EMEA 3 in Spain, AMERICAS back-up in USA, APAC 1 in Australia, and APAC 2 in South Korea). Our customers control access to their tenant and who they invite into their tenant (and where these users are).
For on-premise customers, your content data is hosted on your systems in the location(s) you select. Qlik does not host, or have access to, this content data.
For Qlik services (technical support, consulting, etc.), customers may choose to share their content data from Qlik Cloud or their on-prem deployments. However, Qlik does not typically require sensitive/content data to perform our services, and the data we receive for such services does not typically contain any personal data. Such sharing, for example what data a customer inputs/attaches to a technical support ticket, is at the discretion and control of the customer. Any sensitive content, such as personal data aspects, should be anonymized or minimized by the customer as per privacy law data anonymization/minimization best-practice prior to sharing with Qlik, for example before upload to the support portal on Qlik Community. Please note that content data provided to Qlik for services may leave the customer’s country/region. This is because, while Qlik support is generally provided in-region to customers, Qlik’s support model is 24/7/365 (“follow-the-sun”) in order to provide continuous support to our customers. As such, support tickets may be dealt with by Qlik team members outside the customer’s region and support content data may be stored/accessible abroad. For Qlik consulting, while our consulting team members tend to primarily service customers in the same region, we may rely on consulting resources and systems outside of the customer’s region in order to best serve our customers. Further information is available in our International Transfers/Schrems II FAQ.
Qlik’s subprocessor list is available here. Qlik’s responsibilities relating to subprocessors are set out in our Data Processing Addendum.