It’s not every day that a customer of a software vendor shares the quantifiable value they’ve achieved using the vendor’s products. After all, sharing the realized benefits can be perceived as giving away a competitive advantage or providing the software vendor an upwards hand in negotiations.
That’s what makes the real-world examples in this blog post so remarkable – these customers achieved real value and wanted to do the right thing by sharing their quantifiable results using Qlik’s analytics products. I’ve assembled 15 of my favorite sales analytics ROI stories below. All of these are taken directly from public-facing case studies so feel free to share away.
1. Cisco Systems:
“QlikView provides a competitive advantage that allows us to take data from the ‘ivory tower’ and make it easily accessible to the average person. It is regarded as the primary services opportunity platform in our organization and has been a total game changer.” - Demian Barshay, Manager, Operations, Cisco
2. Andersen Windows:
“Qlik helped us bring together data from multiple sources that don’t typically talk to each other. Having all this data in one platform has helped paint a much better picture of our sales force, increased efficiency and allowed us to spend more time looking at data and taking action rather than pulling it together.”
- Blaine Verdoorn, Director of Business Analytics, Andersen Corporation
3. WestPac BT Financial Group:
“We now rely on QlikView as the source of truth for our business” – Jeremy Smith, Sr. Manager, Distribution Optimization, BT Financial Group
“QlikView dramatically changes how things can be done. It empowers our managers with visibility into processes and insights they can use to better coach their teams and tune workforce practices in ways that improve performance.” – Satish Ranganathan, AVP, Applications Programming Manager, California Casualty
5. Illes Seasoning and Flavors:
“We strive to provide our customers with highly customized solutions and it is essential for our sales reps to be able to access real-time product data and supply chain updates from the field when they meet with customers.” - Les Howell, Executive Director of IT, Illes Seasonings and Flavors
6. HDFC Life:
“QlikView has given senior management a holistic view of our business. As a result, the company has grown by 17 percent over the past two years and we’ve achieved our aim of becoming the second largest life insurance firm in the country.” Ananthanarayanan V, VP, Business Insights, HDFC Life
“In less than two months, we were able to realize a complete ROI and reach new levels of analysis that would have required the hiring of four additional analysts.” – Allan Dziwoki, Vice President, Business Services, MEUS
8. Lush:
“Shop managers have told us they’ve had their most profitable year ever. That’s because QlikView gives them access to all the data they need to manage their sales, stock and staffing. By gathering data together in one place for analysis, they can make smart, profitable decisions.” - Scott Silverthorn, Head of Data Services, LUSH
“We are amazed with both the speed at which we can deliver a representative picture of customer relationships and sales opportunities, and the ease of use for a non-technical sales person to view the data by simply clicking on what they want to see.” - Nick Irvine, IT Manager, Bainbridge International
10. Gatorade
“With QlikView, we now have on-demand access to sales data that is refreshed every 45 minutes.” - Victor Aguilar, Support Sales Manager, Gatorade de Mexico
11. WebHelp:
“Initially, QlikView was adopted by 10-15 teams, totaling 750 employees. QlikView’s unique user-driven and intuitive tools allow our staff to control their individual data, and this has revolutionized the way we measure staff performance. QlikView is efficient, effective and easy to use.” - Niall Gallacher, IT Director, WebHelp
12. ABB:
“With Qlik’s Business Discovery Platform, we get accurate information for decision-making and an increased transparency of the information. We can make decisions faster and more efficiently, and now we can focus on our business deals instead of spending time examining and making sure that all the numerical data is correct. We have saved a number of working hours equal to five full-time positions, or SEK 6.5 million (US$770,000) per year.” – Mattias Nässén, Manager Commercial Applications, ABB
13. AON:
“In just one and a half days, QlikView allowed us to make data available from Salesforce.com, PeopleSoft, Oracle and Microsoft, as well as build three interactive, dynamic applications that offer end users tangible value.” – Arjan (A.J.) van den Herik, Project Management Office Manager, Organization & Automation division, Aon Group Netherlands
14. Visionlab:
“We’ve improved productivity by 30 percent and boosted the service rate at our outlets from 70 percent to 90 percent.” – Félix Calero, Organizational and Systems Director, Visionlab
15. Greencore:
“Previously, Greencore Northampton used Microsoft Excel reports to monitor sales performance, which involved complex pivot tables and took hours of work to produce.” - Jenny Thompson, Commercial Executive, Greencore Northampton
You may be wondering if these 15 successful customers are an anomaly. Qlik recently engaged TechValidate to survey over 700 customers and the results were compelling: 90% of surveyed Qlik customers are likely to recommend Qlik.
Hungry for more? Check out my last blog post where I share a simple calculator to quantify the ROI of empowering sales representatives with analytics. If you are interested in analyzing the anticipate value of your planned or implemented BI investment, we’d be happy to schedule a brief workshop leveraging the sophisticated Qlik ROI Calculator. I hope you enjoyed the above examples and if you know of others or want to be added to the list, please add your comments below.