Qlik Enhances Customer Success Offerings to Drive Analytics Adoption and Value

Analytics Adoption & Value Starts with World-Class Customer Success and Support

Qlik has been hard at work the past year transforming its customer success and support organization to truly align with customer needs in a SaaS first world. Today at Qonnections we announced a series of enhancements that put the customer at the center of everything we do at Qlik.

Customers need to derive more value from data through analytics, and they look to Qlik to be that true partner that helps them drive rapid adoption and accelerate time-to-insights across the entire organization. Qlik’s deep and wide investments in every aspect of the customer experience show our full dedication to being that partner of choice in data and analytics. From enhanced onboarding processes, to our new support portal, increased educational resources and outcome-based services packages, Qlik is an organization that is ready to truly deliver value in every interaction.

The numerous customer success program enhancements include:

  • Brand new customer support portal with improved design and user experience, along with visibility and connectivity to additional resources (Qlik Community, Qlik Help, Qlik Continuous Classroom)
  • New customer onboarding processes with executive interaction and a singular hub, providing guided paths and resources to ensure initial success
  • New proactive customer success health check programs with dedicated additional staffing resources to help customers accelerate their return-on-investment
  • Outcome-based service packages to accelerate time-to-value, such as migration services for QlikView customers interested in Qlik Sense use
  • Customer success management organization and program designed to ensure Qlik sets, manages and meets expectations for every customer regardless of size and complexity
  • Expanded access to free education resources, including growing library of data literacy courses and the new data literacy certification

Qlik is also ready to help customers with services to expand the power of analytics with the latest technologies, such as conversational analytics with Qlik Insight Bot and new services on the horizon for Qlik’s data integration platform of Attunity and Qlik Data Catalyst.

For a detailed brochure on the latest and greatest in Qlik’s customer success program offerings, click here.


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