At Qlik, we always work to create applications and servers which are simple to deploy and simple to use: which grow comfortably with the needs of business users and IT alike. But simplicity and ease-of-use have their own impacts on organizations. My colleague James Richardson has often pointed out that some tools are both very simple and at the same time very inflexible - think of a drag-and-drop report designer where the report gives a single, static view of the data without exploration. In such cases, rather than using a more flexible application - such as a QlikView or Qlik Sense dashboard - users are tempted to create another report for every new scenario. I have personally seen servers hosting tens of thousands of reports: most of them redundant, out-of-date, unread and useless.
So what can we do: we the vendors, and you the customers?
Firstly, we must not promise a magic pill for every ill. Business intelligence and data discovery can transform a business, but to be successful we and our partners must guide customers through the cultural change needed.
Customers, for their part, need to recognize that organizational change is always required, even if only to take advantage of the tools and services available. Every so often I will read an RFP, or have a conversation with a customer, that suggests that their organization is just right as it is thank you, and what they really need is an analytical tool that simply fits right in and gets on with the job. For me, I would not want to be a vendor or employee in a team like that!
Wherever you look in the data management and analytics business you will come across this issue. Vendors compete on features and functions. Businesses succeed or fail on culture and capacity. At the heart of it all, we need a willingness to change and to adopt a culture of curiosity and continuing education in how we think about our decisions.