According to reports, the two most important factors in realizing the value of software are user adoption and organizational change management.
According to a McKinsey study, ROI of software rollouts was 35% when there was little or no organizational change management included. However, the ROI was 143% when excellent organizational change management was included in the initiative. For successful software user adoption, users must be motivated as well as have any hurdles that stand in their way removed. Below are some common hurdles that I have encountered when it comes to software adoption:
To help overcome these hurdles and maximize motivation, companies should focus on 10 strategies that fall into four change management and adoption pillars:
Leadership Commitment and Change Readiness