CUSTOMER STORY // UNITED FEDERAL CREDIT UNION (UNITED)
Real-Time Replication Cuts Reporting Times From Days to Seconds for United
United transforms data environment with Qlik Replicate and Qlik Cloud Analytics to pave way for key use cases

Seconds
to build key reports
Quick access to real-time data has transformed reporting at United, enabling it to develop and deliver key strategies.
Minutes
to manage key processes
Critical data replication processes that previously took several hours are now complete in just a few minutes.
300
users across United
Qlik’s ease of use mean hundreds of users at United now benefit from powerful tools and visualizations.
CHALLENGE
Local service, local focus
For United Federal Credit Union (United), success depends on blending a strong digital offering with building mutually beneficial connections with its members.
United’s previous data environment was based around nightly batch loads and updates. While functional, for a business driven by highly personalized and timely contact in a fast-moving world it wasn’t ideal. United needed to make critical data available across the business in near-real time and present it clearly and effectively.

APPROACH
Simple solutions for a new environment
Transforming the way United managed and presented data coincided with an upgrade to a new core banking system. The new solution consisted of Qlik Replicate handling data replication in a hybrid environment comprising on-premises sources, the new core banking platform and Snowflake operating in Azure. Qlik Cloud Analytics would then handle analytics and visualizations.
Managing such a foundational project was also an opportunity to showcase Qlik, demonstrating how it could deliver valuable results without needing a dedicated developer.

RESULTS
Early wins drive exciting use cases
United can now move away from static and delayed reporting to a dynamic, timely and powerful source of actionable information.
One example of how Qlik contributes to United’s operation is the Deposit Flow Tracker dashboard, which was built in response to multiple bank failures early in 2023 that were, in part, caused by a series of catastrophic, large-scale withdrawals from those banks’ customers.
If United sees members making large withdrawals, it can call them and have conversations about their situation.

WHAT THIS MEANS FOR YOU
Enabling time-sensitive messaging
Personalization is a core pillar of United’s strategy and having access to real-time information where and when it’s needed is helping the business deliver its messaging more effectively than ever.
The combined forces of Qlik Replicate and Qlik Cloud Analytics are also helping to transform the credit union’s attitudes to data and analytics, placing insights into the hands of a growing number of users. It’s an excellent example of how Qlik works for any business looking to develop and deliver time-sensitive messaging quickly and accurately.
