CUSTOMER STORY // HENDERSON GROUP
Simpler, Faster, Better: Henderson Group Transforms Convenience Retail Operations With Qlik
By placing Qlik at the heart of its data transformation strategy, Henderson Group has leveraged new self-service capabilities to democratize data.
1,300
Work days saved in 2023
Self-service capabilities led to the development of 31 Qlik apps, saving time and easing pressure on IT staff.
26.14%
Rise in net trading income
Henderson Group’s new data-driven initiatives have delivered impressive savings and freed up valuable resources.
7.75%
Rise in sales per employee
The ROI of Henderson’s Qlik Sense SaaS migration reflects new efficiencies generated by the business’s transformation.
CHALLENGE
A dominant force in convenience retail
Henderson Group is one of Northern Ireland’s largest employers, with around 5,500 staff, and dominates the country’s convenience retail sector.
Recognizing an urgent need to embrace agile, data-driven operations, Henderson Group embarked on a transformation journey. It had used QlikView since 2006 but saw the need for a more comprehensive approach.
Henderson Group saw that giving staff the tools to be more self-sufficient would allow them to adapt quickly while IT delivered more complex projects and move the business to the next level of its journey.
APPROACH
The transition to self-service
Adopting a transformation motto of ‘Simpler, Faster, Better’, Henderson Group created BI Champions and a governance model to provide guardrails. This ensured accuracy of information and ultimately increased confidence in the data.
Qlik Catalog enabled Henderson Group to turn multiple data sources into a unified resource. Qlik Continuous Classroom provided vital initial training and enabled the business to build a solid grounding to build self-service apps and dashboards in Qlik Sense. By the end of 2023 it had 25 BI Champions and 31 apps.
RESULTS
Building knowledge and confidence
By democratizing data access and fostering a culture of self-service analytics, Henderson Group is empowering teams to extract actionable insights from vast datasets.
The early results are striking: Henderson Group’s data-driven approach has seen sales per employee rise by 7.75%, while net trading income per head has soared by 26.14%.
The next steps for Henderson Group include further exploration of Insight Advisor and AutoML, while extending Qlik Sense’s reach further across the business.
WHAT THIS MEANS FOR YOU
An extraordinary impact
There are multiple advantages to placing data into users’ hands with Qlik’s self-service capabilities. For Henderson Group, it’s eased pressure on a lean IT department and improved employees’ day-to-day lives.
Turning a well-established business into a future-ready, data-driven organization doesn’t have to involve a significant drain on resources. Fostering a data-driven culture with self-service capabilities empowers staff and enhances results; more importantly, it means businesses can deliver the levels of service that customers expect.
Our move to Qlik Sense SaaS for analytics has been a standout transformation initiative. Implementing our self-service model has created a positive buzz across the organization.
