CUSTOMER STORY // ANDO INSURANCE
Adding Value to Data for Better Customer Experience
Ando harnesses meaningful insights for improved workflows.
75 Hours
saved monthly in report generation
5 Minutes
to adapt content for varied overviews and visualizations
1 Platform
enables visualization of big data
CHALLENGE
Inefficient workflows and time-consuming processes
New Zealand’s Ando Insurance thrives on a customer-focused approach, aiming for streamlined analysis and efficient workflows. The company emphasizes quick and precise decision-making to respond proactively to customers’ needs.
With a robust team and modern technologies, Ando serves over 100,000 policyholders, focusing on innovation and growth. Ando has to work fast while maintaining strong partnerships with broker insurers offering high-value products that prioritize clients.
APPROACH
Visualizing data for faster and swift customer support
Ando transformed its data infrastructure with Qlik, supported by Acumen BI. Transition to the cloud was swift as established application or code connections made the process seamless. Ando extended Qlik from finance to operations, claims and underwriting, ensuring accuracy and quick response times across the entire organization.
Acumen BI enabled customizable homepages, alerts and mobile access, and Qlik now streamlines claims processes, automates tasks and provides timely updates. Geospatial analytics also helped Ando quickly assess and assist affected customers during catastrophic flooding in 2023, allowing Ando to reach out and offer support within a day.
RESULTS
Crucial automation for meaningful insights and time-saving benefits
With Qlik, Ando can enhance response strategies and resource allocation, expediting on-ground assessments during crises while saving time on data processing. The platform also enables quick identification of affected properties, facilitating prompt decisions.
WHAT THIS MEANS FOR YOU
Fast, accurate and meaningful results for your customers
Qlik is a one-stop digital platform that positively disrupts traditional workflows, significantly cutting times for targeted, customer-focused responses. The solutions offer data customization, while its agility gives opportunities to adapt content and product offerings tailored to customers’ needs.
Qlik’s intuitive nature, along with its powerful capabilities to process high volumes of data, simplifies complicated scenarios while maximizing operational efficiency and resource allocation.
Qlik enables a lot of workflow efficiency. We can improve the speed at which our claims people make decisions and get the right information in front of them at the right time.
