CUSTOMER STORY // SUNEXPRESS

SunExpress Brings Work Efficiency to the Forefront To Build a Bright Future With Qlik Sense

Successful leisure airline builds on digital transformation to deliver a powerful and effective data environment.

An aircraft in flight over a runway, illuminated by the warm hues of a sunset.

Fast

access to data

New ETL tools and systems mean SunExpress staff can access high-quality data quickly and easily.

Automated

processes save time

Time-consuming and error-prone processes have been replaced by automated and visually attractive reports.

Reliable

error-free data

Accurate and reliable data allows SunExpress to make key decisions and develop new strategies with confidence.

CHALLENGE

An important step on a critical journey

With over 35 years of expertise, SunExpress has cemented its position as a tourism ambassador between Türkiye and Europe and was recently named Best Leisure Airline in Europe in the global Skytrax survey.

It’s a growth trajectory the business wants to continue and doing so successfully means making the best possible use of data and analytics. However, manual reporting processes were labor-intensive, error-prone and time-consuming.

SunExpress needed expert advice and turned to BI Technology, a leading Turkish business intelligence specialist.

A man stands at the airport with a backpack and luggage, preparing for his journey as he looks at the flight timetable.

APPROACH

Enabling close collaboration in reporting

SunExpress tasked BI Technology with a primary objective: to enable key departments including flight operations, ground operations, safety, quality, finance, procurement, commercial and HR to work in close coordination to deliver effective reporting.

Working with BI Technology, SunExpress developed a flow by which data from databases is obtained and processed using SAP Data Services ETL and Python pipelines and stored in a Vertica database. Analytics, visualizations and report-generation processes are then handled by Qlik Sense.

A digital dashboard interface displaying various sales data visualizations such as charts, maps, and performance metrics. A sidebar on the left shows filter options for channel, region, and sales representative.

RESULTS

A dynamic solution delivering important outcomes

The result is a transformed data environment that allows SunExpress to build on its ambitions to use data and analytics to drive the business forward.

The business has been able to automate manual processes, ensure standardization and display data in the most accurate way using Qlik Sense’s visualization capabilities. And as use of Qlik Sense spreads, the platform’s value is growing in line with the business.

A woman seated on an airplane with phone in hand and looking out the window of the plane.

WHAT THIS MEANS FOR YOU

Maximizing the data opportunity

SunExpress needed a partner to turn its understanding of the importance of data into a functioning environment. Working with Qlik and BI Technology enabled that, giving the business the platform it needs to take on the next challenges. It also shows how seizing the data opportunity is an achievable aim for any business in any industry.

With an excellent data environment and support structure in place, and a growing appreciation of the power of data and analytics across the business, SunExpress is now looking forward to a bright future with Qlik.

Two children, a girl and a boy, sitting on an airplane with headphones on, engaged in their in-flight entertainment.
SunExpress logo
We have been able to automate manual processes, ensure standardization, and display data in the most accurate way using Qlik Sense’s visualization capabilities.
Süleyman Özer
Data Platform Team Leader, SunExpress

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