Ando Insurance revolutionises customer experience using Qlik

Auckland – Qlik®, a global leader in data integration, analytics, and artificial intelligence (AI), has today announced Ando Insurance, a leading New Zealand insurer, has significantly improved its customer experience for New Zealanders. By leveraging Qlik Cloud®, Ando has reduced the time it takes to respond to insurance claims by 75-hours each month, ensuring better decision-making enabled by automation through rapid access to accurate information, and ultimately enhancing the customer and broker experience.

The growing Ando customer base has driven the adoption of Qlik’s capabilities, with the company seeing 30% yearly growth, and the ambition to amalgamate data for over 100,000 policyholders to better inform decision-making. The versatility and Qlik’s ease of use has prompted Ando to expand the software across its 300-strong team in all departments, spanning operations, claims, portfolio management, and underwriting, with Qlik becoming integral to Ando's operational fabric.

Claims handling transformed and delivered during disaster response

Using Qlik's AI-powered cloud platform, Ando has improved decision-making speed and reduced administrative burden, significantly improving the number of claims processed each month. Ando’s implementation of Qlik Application Automation® has resulted in a significant reduction of the time spent on claim searches, enabling claims personnel to make more informed and timely decisions. This automation has allowed Ando employees to remain focused on delivering their expertise to customers.

Qlik Cloud has also empowered Ando to be proactive, crucial for effective disaster response management. The time saved through automation and real-time insights enables Ando to execute on-the-ground responses swiftly, a capability proven to be critical during the 2023 weather events in New Zealand. Qlik's geospatial analytics capabilities help to quickly identify affected areas and speed up on-the-ground response efforts. The enhanced ability to navigate natural disasters ensures Ando is well-equipped to deal with the projected increase in climate-related extreme weather events.

Acumen BI, a Qlik Partner, has played a pivotal role in the deployment of Qlik, laying down robust data models that underpin the system's functionality. Additionally, Acumen BI has been instrumental in facilitating the migration from on-premises to cloud, ensuring a seamless transition for Ando.

“Ando is committed to enhancing our claims response by leveraging automation and access to accurate information, facilitated by Qlik. This enables us to provide faster responses, ultimately improving the experiences of both our customers and brokers. The capabilities provided by Qlik significantly enhance our position in the market. While we utilise these tools across various operational areas like underwriting and pricing, our primary focus remains on directly benefiting individuals,” said Josh Reid, Head of Data and Business Intelligence, Ando Insurance.

“Adapting to evolving risks is paramount for the insurance industry to effectively serve its customers. Ando’s embrace of Qlik stems from their dedication to customer-centricity, leveraging data to revolutionise the customer experience. We are looking forward to supporting Ando as they drive transformative change in the New Zealand insurance landscape,” said Geoff Thomas, Senior Vice President, Asia Pacific & Japan, Qlik.

About Qlik

Qlik converts complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio provides advanced, enterprise-grade AI/ML and data management. We excel in data integration and governance, offering comprehensive solutions that work with diverse data sources. Intuitive analytics from Qlik uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities. Our AI/ML tools, both practical and scalable, lead to better decisions, faster. As strategic partners, our platform-agnostic technology and expertise make our customers more competitive. 

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