London – Qlik® today announced that the UK’s largest family-owned department store, Fenwick, has adopted Qlik Cloud®, to advance its analytics capabilities and empower more employees at the company to use data in their day-to-day roles.
Fenwick, which launched its first store in Newcastle in 1882, is known for premium shopping and dining, with categories across beauty, fashion, food and furniture. The company continues to seek ways to use data to increase efficiencies, support operations and boost performance. Fenwick required an intuitive, fast and cost-effective system, armed with the best governance and able to scale in line with the company’s ambitions.
As a long-term Qlik customer, Fenwick has progressed its data transformation journey and innovation with investment in Qlik Cloud in 2020. The deployment of Qlik Cloud has enabled Fenwick to advance its data management and analytics capabilities, which is enabling the company to:
The move to cloud analytics is playing a key role in Fenwick’s continued innovation. While the chain’s online channel is growing exponentially, stores remain crucial to the brand, which aims to make the relationship between online and in-store offerings as seamless as possible. Developing collaborative apps across the business for effective visualization, reporting and joined-up decision-making is supporting this goal, so all employees can understand the data picture in real-time.
“For us, Qlik was the clear winner across the board, especially when it came to building apps and in terms of ease of use by end-users,” said Michael Laverick, Data Manager at Fenwick. “It’s also allowed us to provide a better experience for our customers because we’ve got trustworthy data behind the scenes, served up to decision-makers who can make the right choice about what needs to be on the shelves for customers to come in and buy.”
“In today’s challenging and unpredictable supply chain climate, there’s an ongoing need for retailers to prioritize agility, and data must underpin this for commercial teams to feel empowered to anticipate and support their customers’ needs,” said Adam Mayer, Director for Qlik. “We’re delighted to support Fenwick as it embraces the real-time, business-ready analytics so it can stay one step ahead to provide the best possible customer experience, no matter what disruption occurs.”
Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.
A department store of distinction, Fenwick has been a destination for shoppers of exceptional taste since 1882. Behind our modern outlook, unrivalled hospitality, curated product edit and unique collaborations lies an unmistakable style and spirit. For more than 140 years we have been, as our founder described it, a department store to delight the thoughtful woman – a sentiment that continues to hold true today.
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