Former Head of Customer Success Services at Autodesk to Lead End-to-end Global Customer Engagement
Radnor, PA – Qlik®, a leader in data analytics, today announced that Roberto Sigona has been appointed to a new role of Chief Customer Officer, as a member of its executive team reporting to the CEO. Roberto leads the execution of end-to-end global customer engagement, ensuring customers and partners are successful with Qlik solutions from sale to renewal. Roberto’s team will ensure customers gain continuous business value and receive quantifiable outcomes and Return on Investment. His team includes Education Services; Customer Service; Global Support; Consulting Services and Customer Success Management.
“In this time where a data analytics vendor needs to be a long term strategic partner to accomplish significant digital transformation, it was important for Qlik to bring in top notch talent that understands how to support our customers throughout their lifecycle,” said Mike Capone, CEO, Qlik. “Having an integrated team that holistically understands the customers’ perspective helps the entire company to be customer advocates that ensure our global customer base is achieving long term success.”
Most recently, Roberto was Vice President, Customer Success Services, Autodesk, responsible for leading a global services organization of 650+ professionals. There he was responsible for leading the Named account and Cloud Success teams, increasing adoption year-on-year and driving long-term account retention and subscriber growth.
“I see so much potential for Qlik to transform itself while we help other companies to reach their own strategic goals for digital transformation,” said Roberto Sigona, Chief Customer Officer. “Some of the key attributes of this role that are exciting for me are Qlik’s incredibly enthusiastic and loyal customer base that makes deep partnerships successful, and having the right technology and attitude to create critical global and enterprise-wide effects on customer outcomes. Qlik customers, whether they have been with Qlik for years or are just starting on their journey with us, will feel the change that a truly customer-centric organization can have on their specific goals.”
Roberto holds a Diploma of Electronic/Electrotechnical Engineering, Engineering School of the State of Neuchâtel, Switzerland.
Qlik® is the leading data analytics platform and the pioneer of user-driven business intelligence. Its portfolio of cloud-based and on-premise solutions meets customers’ growing needs from reporting and self-service visual analysis to guided, embedded and custom analytics, regardless of where data is located. Customers using Qlik Sense®, QlikView® and Qlik® Cloud, gain meaning out of information from multiple sources, exploring the hidden relationships within data that lead to insights that ignite good ideas. Headquartered in Radnor, Pennsylvania, Qlik does business in more than 100 countries with over 45,000 customers globally.
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