Roberto leads the execution of end-to-end global customer success and engagement, ensuring customers and partners are successful with Qlik solutions, from sale, deployment to renewal. Roberto’s team ensures customers gain continuous business value and receive quantifiable outcomes and return on investment. His team includes: Data Literacy Education Services, Customer Service, Global Support, Consulting Services and Customer Success Management.
Most recently, Roberto was VP of Customer Success Services at Autodesk, responsible for leading a global services organization of more than 650 professionals. There he managed the Named Account and Cloud Success teams, increasing adoption year-on-year and drove long-term account retention and subscriber growth.
Roberto holds a Diploma of Electronic/Electrotechnical Engineering from the Engineering School of the State of Neuchâtel, Switzerland.