Financial Services Firms Are Lagging on Data Technology

Firms have made strides in the previous decade in terms of adopting self-service, web-based solutions—but the existing “fixed decision tree” approach is not sufficient for the next evolution in client service. Qlik CEO Mike Capone gave an informative talk to open the second day of the DataDisrupt 2018 conference, entitled “the Rise of Augmented Analytics and Data Literacy in Financial Services,” and warned in stark terms that the financial services industry has broadly failed to take advantage of emerging big data technology.