CUSTOMER STORY // SOUTH CENTRAL AMBULANCE SERVICE NHS FOUNDATION TRUST (SCAS)
Delivering the Right Care, First Time
SCAS boosts fleet availability and patient outcomes with Qlik and OS geospatial data.
350
ambulances optimized
SCAS is using Qlik insights to keep its fleet of 350 ambulances delivering outstanding patient outcomes.
92 million
datapoints managed
The Qlik Analytics Engine ensures that valuable intelligence gets to the right people at the right time.
4.4 million
people served
People across four UK counties now benefit from an efficient, reliable, and well-managed ambulance service.
CHALLENGE
A vision of efficiency and innovation
SCAS’s mission is to deliver the right care, first time, with a focus on efficiency and innovation. While staff training is paramount, vehicle availability was identified as an increasingly critical issue.
SCAS’s fleet of 350 ambulances endures a demanding workload. Vehicles are often driven quickly and aggressively, typically completing up to 12 jobs and hundreds of miles daily, causing considerable wear and tear. Breakdowns take both the vehicle and its crew out of action, which can be catastrophic for an organization with finite resources.
APPROACH
Taking innovation to the next level with Ordnance Survey
SCAS leveraged its decade-long relationship with Qlik to launch the Intelligent Vehicle Monitoring (IVM) project. IVM uses telematics data from around 90 sensors on each ambulance, which are run through Qlik Predict to assess the risk of breakdown and maximize operational time.
The project has been significantly enhanced by integrating external geographic data from Ordnance Survey (OS), Great Britain’s national mapping agency. This combined approach uses Qlik Cloud to provide an innovative and important geospatial component to the IVM project.
RESULTS
Providing intelligence to those who need it
SCAS now has a significantly clearer view of the demands on its ambulance fleet, and the causes of key problems. This has led to revisions to key processes such as routine maintenance and oil changes, thereby increasing fleet availability.
The integrated OS data provides crucial detail on how local terrain and road conditions contribute to wear and tear, allowing SCAS to modify and rotate ambulance deployment. SCAS now manages 92 million datapoints a month using Qlik Cloud, reducing incident response times and improving patient outcomes.
WHAT THIS MEANS FOR YOU
Delivering data where it really matters
The SCAS story shows how data can save lives, helping SCAS to meet the demands created by answering an emergency call every 13 seconds.
The IVM project maximizes fleet availability and improves patient care, and uses Qlik and Ordnance Survey data to “treat vehicles like patients”. By tracking and identifying wear based on local conditions, SCAS suffers fewer catastrophic breakdowns and increases efficiency. This intelligent management directly results in reduced response times and improved outcomes for the 4.4 million people SCAS serves.
Qlik has helped us to reduce response times, upgrade our service, and improve patient outcomes. That’s what keeps us going here.
