Frequently Asked Questions

Please see our Frequently Asked Questions below for answers to some of the most common questions related to Training and our website. If you cannot find your answer here, please contact us at [email protected], we are happy to assist you.

Registration and Cancellation

  • If you know which class you want to attend, access our Training registration page. Watch this video to help you register for a class.

    If you are not sure which class to take and would like the recommendations, visit our Training Recommendations for role-based course recommendations.

  • Watch our video which will show you how to:

    • Search for training
    • Register yourself for training
    • Register a group of people or on behalf of someone
    • Pay for a training class
    • Assign/unassign students for a group training session

    If you still need assistance, please contact us.

  • Visit our Training Recommendations for role-based course recommendations. Our Course Catalog can be found on these pages as well.

    If you still need assistance, please contact us.

  • Please log in to My Training using your Qlik account. The My Training page will allow you to:

    • Check your registration status
    • View your learning history
    • Fill in class evaluation survey
    • Retrieve your course certificate
    • Assign/change/unassign students for group registrations

  • Our cancellation Policy is highlighted on our Product Terms page in ‘Education Services Terms’.

Payment Options

  • Payment options include invoice, Training Card or Credit Card (for customers located in the USA or Canada).

    You will be asked to select your payment method at the checkout page in our Training Operations System.

    Please watch this video if you have questions on how to complete payment at the registration.

Training Card Information

  • A Training Card is a pre-paid card with a monetary value, like a gift card. You can redeem the money for most Qlik training products* in the country of purchase within 12 months of the purchase date. This provides you with an initial investment in training and the flexibility to apply it as you need it throughout your project. You do not need to schedule training prior to purchasing a Training Card.

    *Training Cards cannot be applied to Certifications.

    Please contact us to purchase or ask questions about Training Card.

  • You can apply your Training Card at the checkout page in our Training Operations System for:

    • Continuous Classroom individual subscriptions
    • Training packages
    • Classroom or virtual classroom

    Please watch this video if you have questions on how to complete payment at the registration.

    Contact us if you want to use your Training Card for:

    • Private training
    • Corporate Continuous Classroom Subscriptions

    Note: Payment of Training Card must be received to use. If payment has not been received your class registration may be cancelled.

  • Please contact us.