CONVERSATIONAL ANALYTICS SOLUTION

Improve Business Performance with Conversational AI Analytics

Find actionable insights from every customer interaction with Qlik’s conversational analytics solution. Use natural language processing to analyze customer conversations across multiple channels and improve business performance.

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Turn customer conversations into actionable intelligence

Qlik provides conversational analytics tools that help revenue teams analyze customer interactions. This approach allows users to gain insights from voice and video calls without manual data entry.

Change how you analyze customer interactions

Traditional tools miss the context in customer feedback and sales calls. Our conversation analytics solution uses machine learning to interpret human language and find valuable insights hidden in conversational data.

Support faster choices with AI powered insights

Conversational AI analytics allows business users to interact with large datasets naturally. This helps sales teams gain relevant insights from customer calls and phone calls to improve sales performance.

Scale conversation intelligence across the enterprise

Deploy conversational analytics that support everyday conversations in multiple languages. Our solution makes data accessible to non technical users without a steep learning curve or deep technical expertise.

How Qlik's conversational analytics solution works

Step 1 - Connect to diverse data sources, sales interactions, and existing data infrastructure
Step 2 - Apply natural language processing to analyze customer sentiment and competitor mentions
Step 3 - Deliver detailed answers and predictive insights through a conversational interface

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Why choose Qlik for conversational analytics?

Unified view of conversational data

Governed and secure conversation insights

Augmented analytics for deeper insights

Agentic AI for automated sales coaching

Connect every customer interaction to your business logic

Most conversational analytics tools operate in silos. Qlik connects your conversational data to your broader business intelligence environment using Qlik Cloud Analytics.

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Maintain strict data governance over sensitive customer data

We prioritize data privacy in every conversation intelligence solution. Qlik provides the controls needed to use conversational AI safely while following your specific data governance rules.

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Combine conversation analytics with advanced data analysis

Move beyond simple keyword tracking. Our augmented analytics uses machine learning to identify patterns in customer behavior and user behavior.

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Automate revenue workflows with autonomous agents

Use Agentic Al to automate sales coaching and quality assurance. This technology turns raw data from sales interactions into a strategic advantage for revenue teams.

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Core capabilities of Qlik's conversational analytics

Sentiment analysis and customer sentiment tracking

Use sentiment analysis to track how customers feel across customer conversations. This helps identify pain points in the customer experience for you to improve customer satisfaction.

Conversation intelligence for sales teams

Empower sales reps with conversation intelligence that highlights competitor mentions. This support helps sales managers coach agents and can reduce customer acquisition cost.

Natural language queries for non technical users

Allow business users to ask natural language queries about their data. This self service analytics approach makes sure that data teams are not overwhelmed by ad hoc requests.

Multilingual support and multilingual analytics

Our conversation analytics tools interpret human language across many different languages. This provides a consistent view of global customer interactions and customer preferences.

AI powered insights from voice and video calls

Analyze conversations, customer calls and video meetings automatically. The system provides executive summaries of sales calls to help sales reps prepare for follow-ups faster.

Integration with existing data infrastructure

Qlik provides smooth integration with your current data sources. We use Qlik Talend data integration to manage data collection and data quality.

Conversational analytics FAQs

Traditional BI often requires manual data entry and SQL knowledge. Conversational analytics solutions uses natural language processing to interpret human language and provide instant insights.

Yes, the solution helps monitor contact center performance by analyzing customer sentiment and agent performance across thousands of phone calls.

No, the conversational interface is designed for non technical users. People can ask questions about key metrics in plain language to get accurate and detailed answers.

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