CUSTOMER STORY // DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT (DSWD)
Driving Social Welfare With Real-Time Insights
Turning data into action in times of crisis.
Up to 10%
cost savings
Qlik allows accurate and single unified view of data to optimize resource allocation.
24-hour
aid replenishment
With real-time data during emergencies, Qlik provides accurate on-ground scenarios for targeted aid response.
Transparent
stewardship
Qlik gives DSWD the opportunity to present data in clear and accessible formats for the public, strengthening its commitment to responsible stewardship during periods of national vulnerability.
CHALLENGE
Tackling data complexity in social aid challenges
The Department of Social Welfare and Development (DSWD) leads social protection and disaster response in the Philippines through its Disaster Response Operations Management, Information, and Communications unit (DROMIC). However, delivering timely aid is challenged by complex data collection across 18 regions in a disaster-prone archipelago that is home to over 110 million people.
Previously, teams relied on manual processes, fragmented reporting, and outdated estimates. This led to inefficiencies, errors, and delays in decision-making, hindering accurate resource allocation and slowing critical support to vulnerable communities.
APPROACH
From manual reporting to real-time insights
DSWD partnered with Micropinnacle Technology Corporation (MTC) to transform manual reporting into a digital analytics environment using Qlik. Through DROMIC, real-time dashboards consolidate data on affected populations, aid distribution, and response efforts, enabling precise, data-driven decisions.
This improves the prioritization of food aid and resource allocation in disaster-prone conditions. Enhanced data quality, governance, and integrated pipelines ensure accurate, timely insights, empowering faster, more coordinated disaster response.
RESULTS
Delivering impact through trusted data
DSWD replaced manual, fragmented processes with Qlik, creating a single source of truth for faster, data-driven decisions. Near real-time insights enable food aid replenishment within 24 hours, improve resource allocation, and reduce delays caused by conflicting data.
The agency reports 5% to 10% cost savings and greater operational focus. Beyond disaster response, dashboards support budgeting and planning. Easy adoption and improved transparency position DSWD to strengthen accountability and expand data use across operations.
WHAT THIS MEANS FOR YOU
Accurate data and meaningful insights for efficient operations
Qlik is a powerful one-stop digital platform that consolidates real-time data from multiple sources for a unified view to optimize resource allocation and improve decision-making. The platform is intuitive yet able to present data in a simplified form for public access, reinforcing the organization’s commitment to transparency and good data governance.
Before, it wasn’t always just about poor data quality, it was about understanding and reconciling the data from different sources. Now that everyone sees the same data, decisions can be made more confidently.
