Obtaining relevant, actionable and timely business intelligence is the Holy Grail for most companies, especially banks. The amount of customer transactional information banks hold puts them in position to reap substantial benefits, but there remain obstacles to overcome.
Everyone talks about ‘big data’ but it’s not enough just to hold the data; banks need to be able to access and analyze relevant and actionable data in a timely fashion in order for it to positively impact their customers and their business.
The democratization of data has the potential to transform the way a bank works and collaborates with partners. New technologies, such as artificial intelligence, will also influence the bank of the future.
The increasing use of mobile devices, the ability to gather and analyze customer data and advances in location technologies are providing new opportunities in banking.
Data governance and security creates a number of challenges for banks, especially in the face of incoming regulatory changes, for example the EU’s General Data Protection Regulation. Banks must consider governance and security when enabling salespeople/relationship managers in the field with sensitive information.
Leveraging Qlik's end-to-end data integration and analytics platform, HSBC enables its Wealth and Personal Banking business to review performance metrics, gain insights into customer needs and deliver the best products and services.
Financial institutions are transforming their analytic capabilities to move beyond static reports that explain what happened, to more modern analytic capabilities that can explain why something happened and, even better, what’s likely to happen in the future. This session will highlight the journey that Qlik® banking customers undergo to:
Financial services firms across banking, capital markets and insurance are using data analytics to better understand customer needs, predict future behavior, develop products, and generate sales. Watch this on-demand roundtable webinar as representatives from Qlik®, WSJ. Insights, Citi and Deloitte discuss a variety of topics, including: