Key takeaways:
Bystronic is using Qlik Answers to leverage previously untapped unstructured data across the organization
Qlik Answers enables fast, intuitive access to information from multiple data sources, improving efficiency and user adoption (200+ daily users)
Bystronic aims to reduce customer service ticket volume by up to 50% and shorten onboarding time for new employees by 40%
Düsseldorf, Germany — Qlik® today announced Bystronic, the leading Swiss specialist in sheet metal processing based in Niederönz (Canton of Bern) has chosen Qlik Answers to make use of its previously untapped unstructured data.
In manufacturing environments, around 80 percent of company data is typically stored in an unstructured format, including technical documentation, sales materials, and HR and IT policies. On average, 68 percent of this data remains unused, leading to significant efficiency losses. Bystronic faced this same challenge: searching for relevant information was time-consuming and often frustrating.
With Qlik Answers, Qlik provides an AI-powered solution to address this problem. The platform combines a powerful Large Language Model (LLM), semantic search, and retrieval-augmented generation (RAG) to deliver answers from a wide range of data sources within seconds, regardless of which system or folder the information is stored in. This convinced Bystronic to go all in with Qlik Answers.
“We believe every employee should have access to the tools and data they need. Qlik Answers plays a central role in this. Implementation was incredibly simple, and acceptance within the company has been tremendous. We already have over 200 daily users of Qlik Answers and this number is growing,” says Stefan Heinz, Senior BI & Analytics Specialist at Bystronic. “The old approach of forcing unstructured data into rigid formats is no longer sufficient. With Qlik Answers, the full potential of unstructured data can finally be realized—quickly, precisely, and intuitively.”
Even in the initial phase, the efficiency of Qlik Answers was clear for Bystronic. In early tests, a sales employee was able to instantly find a crucial PDF document via a chatbot. A process that previously required significant manual effort. The team’s quick success led to a rapid company-wide rollout of the solution.
Bystronic has ambitious goals for the further expansion of Qlik Answers and aims to significantly provide relief for its IT and Service teams. Among other things, the company plans to reduce customer service ticket volume by up to 50 percent and shorten onboarding time for new employees by 40 percent.
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