Gives sales people instant access to key data from multiple sources to visually see the whole story of each customer’s experience
RADNOR, Pa. - Qlik® (NASDAQ: QLIK), a leader in visual analytics, today announced DocuSign®, the leader in eSignature and Digital Transaction Management (DTM), has chosen Qlik to dig deeper into raw data aggregated from a variety of sources to drive sales and increase customer satisfaction.
DocuSign was seeking a visual analytics platform that not only aggregated data from a variety of sources, but also one that easily identified key metrics to drive sales performance and help the sales team understand key factors affecting customers – such as product usage, renewal terms, longevity of the customer’s relationship, and their satisfaction with using DocuSign.
“We needed a solution that would provide us the insights needed to stay ahead of our customers,” said Robert Parker, Senior Director of Business Intelligence at DocuSign. “The ability for our global team to have access to a visual analytics platform enables us to analyze data in real-time and make meaningful decisions right then and there to delight our customers at every opportunity.”
DocuSign integrated Qlik throughout the organization with the desire to gain real-time 360 degree customer insights for their global sales team, customer success team, and professional services team. Individuals are able to sync existing sales tools with the Qlik solution, creating guided analysis paths to uncover never before seen insights to share with the customer instantly rather than waiting weeks for reports to materialize. As a result of using Qlik, DocuSign has seen an increase in sales.
“By integrating Qlik, individuals are able to see the whole story that lives within their data,” said Mike Saliter, Vice President, Industry Solution Sales & Market Development at Qlik. “This allows sales teams to understand and identify their customer’s needs quickly, resulting in more relevant and effective service. Not only does this impact customer satisfaction, it ultimately leads to topline growth.”
DocuSign® is changing how business gets done by empowering anyone to send, sign and manage documents anytime, anywhere, on any device with trust and confidence. DocuSign and Go to keep life and business moving forward. For more information, visit www.docusign.com, call +1-877-720-2040, or follow us on Twitter, LinkedIn and Facebook.
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Qlik (NASDAQ: QLIK) is a leader in visual analytics. Its portfolio of products meets customers’ growing needs from reporting and self-service visual analysis to guided, embedded and custom analytics. Approximately 39,000 customers rely on Qlik solutions to gain meaning out of information from varied sources, exploring the hidden relationships within data that lead to insights that ignite good ideas. Headquartered in Radnor, Pennsylvania, Qlik has offices around the world with more than 1700 partners covering more than 100 countries.
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