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Senior Product Developer Customer First Team

Bangalore, India

What makes us Qlik


Qlik helps enterprises around the world move faster, work smarter, and lead the way forward with an end-to-end solution for getting value out of data. Our platform is the only one on the market that allows for open-ended, curiosity-driven exploration, giving everyone – at any skill level – the ability to make real discoveries that lead to real outcomes and transformative changes. We are a Values-Driven organization, operating over 100 countries with 45,000 customers around the world. If you think we are interesting, please read on – we may be looking for you!


Qlik R&D is looking for a seasoned Senior SW developer (full stack) to join our R&D team whose role will include initiatives in Enterprise Business Intelligence (BI), Cloud BI, encompassing the full breath of Qlik’s platform and products. This candidate will be part of a Global R&D Customer First team with team members in Sweden, Canada, India and Australia. The successful candidate will be an individual contributor with BI software development and architecture experience. You will bring your software and system level BI knowledge to bear in responding (with fixes & solutions) to customer escalations. You will undertake initiatives to improve R&D product release quality and deliver key serviceability enhancements that will improve the customer experience and enhance product support’s ability to diagnose and service the product in the field. This position will require occasional customer travel and frequent communication with pre-sales, support and all departments of R&D.


Responsibilities include:

  • Providing active customer escalation investigations, determining root cause and coordinating and implementing solutions with the extended R&D and support teams;
  • Creating and coordinating training and knowledge transfer to customer support and presales;
  • Engaging the R&D product release process and establishing a customer advocacy role, whereby the voice of the customer is represented during release sign-off and software development;
  • Ensuring root cause analysis are conducted for customer escalations and establishing a consistent practice across R&D;
  • Conducting and organizing training for R&D staff regarding the roles and accountability of the customer success processes;
  • Identifying and driving improvements to system logging, alarming, and diagnostics;
  • Identifying top customer issues seen in field and/or in the cloud and prioritizing a corrective plan in liaison with customer first leaders;
  • Developing process improvements for Quality Engineering for test escapes into the field;
  • Collaborating with customer first leaders, solution architects and presales to ensure that best engineering practices are adopted in the field or in the cloud; and
  • Occasional travel to site as a customer advocate to collect customer feedback and share with teams.


You will be successful if you have:

  • Bachelor or Masters degree in computer science or equivalent;
  • Minimum 7 years of Software development experience from the ground up, including system architecture and working knowledge of BI (minimum of 5 years’ experience in full stack development);
  • Practical experience delivering software products using agile development methodologies;
  • Full stack knowledge of the development process and lifecycle management of products;
  • Desirable skills include, Hands on experience with cloud technologies including AWS, Docker, Kubernetes, and micro services.
  • Track record of managing the delivery of software defects and improvements from R&D through to customers;
  • Excellent communication and organizational skills (written and verbal), & relationship management up and down the chain; and
  • Can-do action oriented individual, results oriented and gets closure on issues.



The role is located in Bangalore, India.


Qlik is an Equal Opportunity Employer and does not discriminate on the basis of any protected category or characteristic.  We value the diversity of our workforce. If you need assistance due to disability, please contact


Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.  




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About Qlik

Qlik’s vision is a data-literate world, one where everyone can use data to improve decision-making and solve their most challenging problems. Only Qlik offers end-to-end, real-time data integration and analytics solutions that help organizations access and transform all their data into value. Qlik helps companies lead with data to see more deeply into customer behavior, reinvent business processes, discover new revenue streams, and balance risk and reward. Qlik does business in more than 100 countries and serves over 50,000 customers around the world.