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Customer Success Engineer

Palo Alto, CA, United States

What makes us Qlik?

Qlik helps enterprises around the world move faster, work smarter, and lead the way forward with an end-to-end solution for getting value out of data. Our platform is the only one on the market that allows for open-ended, curiosity-driven exploration, giving everyone – at any skill level – the ability to make real discoveries that lead to real outcomes and transformative changes. We are a Values-Driven organization, operating over 100 countries with 45,000 customers around the world. If you think we are interesting, please read on – we may be looking for you!
 

What makes you Qlik?

We are looking for a Customer Success Engineer

 

The Customer Success Engineer will work alongside Customer Success managers to provide system architecture and development strategy advice to our most advanced customers, ensuring that implementations are timely, successful, scalable, secure according to best practices.  

 

You will support and advise Qlik’s customers to integrate the Qlik platform within enterprise deployments, integrating third-party products while leveraging on-premise and cloud platforms to assure high performance and availability. In order to do so you need to be comfortable with the concepts of “dev-ops” methodologies, scripting and security.

 

How you will spend your time as our Customer Success Engineer?

  • Understand Qlik’s in-memory data discovery architecture and advocate and communicate adherence to Qlik’s best-practices and standards;
  • Advise customers on highly scalable technical solutions that integrate Qlik products with customers’ enterprise systems;
  • Providing hands-on assistance with designing and provisioning secure and scalable Qlik environments for on premise and cloud based platforms (AWS or Azure);
  • Solve client technical issues and providing coaching to client technical staff on the Qlik platform.
  • Scope of role focuses on 1 of 3 specializations:
    • Technical Architect: Implements, troubleshoots, and optimize solutions leveraging multi-cloud/linux/containers
    • API Developer: Build and troubleshoot solutions to embed analytics, extend Qlik platform, provide custom security or automation
    • Data Scientist: big data developer designs solutions capturing and analyzing data from big data technologies to make data-driven decisions, as well as debugs, monitors, and troubleshoots solutions
    • Ability to travel up to 40%

 

You will be successful if you have

  • Minimum of 3 to 5 years of experience managing internal and/or external clients in the delivery of large infrastructure solutions, including server, storage and network infrastructure planning
  • Hands on experience designing and deploying complex solutions on-premise and in the cloud
  • Understanding and experience working in Windows and Linux environments
  • Experience with containers services in Docker/Kubernetes
  • Experience with deploying and managing applications in cloud environment (AWS or Azure)
  • Familiarity with server hardware selection, design and troubleshooting
  • Understanding of enterprise platform topics like High Availability, Load Balancing, and Storage
  • Understanding of application layer protocols, such as HTTP/S, TCP/IP, UDP and Web sockets
  • Demonstrated understanding of networking and firewall concepts
  • Experience with SSO-related software such as ADFS, SiteMinder, OpenSSO, Auth0, Okta or other SAML providers
  • Understanding of enterprise platform security and concepts
  • Excellent presentation and communication skills to technical and non-technical audiences
  • Strong client-facing consultative skills, able to act as a customer advocate

 

Our way of giving back

To our communities, to the world, and to you is a core part of the culture at Qlik. We encourage our employees to participate in our numerous Corporate Responsibility Program initiatives.

 

Location
The role is based in Palo Alto, CA.

 

If you think this position is interesting, you are welcome with your complete application in English. Apply as soon as possible as we are working continuously with the applications for this assignment.
 

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.  

 

Applicants must be eligible to work in the United States without sponsorship


Qlik is an Equal Opportunity Employer and does not discriminate on the basis of any protected category or characteristic. We value the diversity of our workforce. If you need assistance due to disability, please contact humanresources@qlik.com

*LI-TU #mid-senior level

 

 

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About Qlik

Qlik is a leader in visual analytics. Its portfolio of products meets customers' growing needs from reporting and self-service visual analysis to guided, embedded and custom analytics. Approximately 45,000 customers rely on Qlik solutions to gain meaning out of information from varied sources, exploring the hidden relationships within data that lead to insights that ignite good ideas. Headquartered in Radnor, Pennsylvania, Qlik has offices around the world with more than 1700 partners covering more than 100 countries.