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Software Development Manager: Customer Identity and Digital Subscription Management

Ottawa, Canada

 

What makes us Qlik

 

Qlik helps enterprises around the world move faster, work smarter, and lead the way forward with an end-to-end solution for getting value out of data. Our platform is the only one on the market that allows for open-ended, curiosity-driven exploration, giving everyone – at any skill level – the ability to make real discoveries that lead to real outcomes and transformative changes. We are a Values-Driven organization, operating over 100 countries with 45,000 customers around the world. If you think we are interesting, please read on – we may be looking for you!

 

As part of the Customer Identity and Digital Subscription Management team, you will lead the strategy and implementation of Qlik’s customer authentication, authorization, and digital purchase experience. You will work with various teams across our IT and R&D organizations to deliver an awesome SaaS self-service experience that delights our customers in terms of identity and account management.

 

Innovation is part of the job! As a leader, you will encourage innovation and hack every quarter with the team. You will mentor the team to use the latest 3rd party cloud services, platforms, open source components, and industry-standard protocols. Your playing field will include Customer Identity, Authorization, Billing, and CMR integration to name a few.

 

Our team has expertise with Identity Management, CMR, Billing, cloud micro-service development, containerization, and developing public-facing APIs. Everyone is expected to understand the full system, help develop it and make sure it runs smoothly in production.

 

Responsibilities include:

  • Challenging and inspiring your team to deliver great software continuously following the principles of agile and DevOps development.
  • Enabling the team by coaching, removing roadblocks, clarifying priorities, and working with relevant stakeholders.
  • Collaborating with Product managers, Customer Support Representatives, Product Designers and other stakeholders to prioritize development backlogs.
  • Managing individual features through the prototyping, design, development and delivery phases – including both deployment to our internal cloud and to our external customer’s cloud deployments.
  • Managing quality – attending to defects, production incidents, orchestrating automated testing, prioritizing technical debt and architectural spikes where appropriate;
  • Understanding your team members’ strengths and providing opportunities for them to learn, and develop.
  • Innovating within our software delivery process to compete vigorously with the very best software teams in the world.
  • Leading feature teams across multiple geographies and time zones.
  • Mediating technical discussions between the products team and the rest of the organization in relation to business systems integration.

 

Qualifications include:

  • Proven track record of leading a software development teams delivering successful SaaS solutions, including requirements analysis, design, peer review, prototyping, build and release, quality processes, automation, task estimation, security, availability, redundancy, instrumentation, maintenance and support.
  • Knowledge of agile continuous delivery and DevOps– able to lead teams writing production ready code that is deployed continuously with automated testing, instrumentation, and monitoring.
  • Technical understanding of microservices architecture and experience with interactive web applications using technologies like JavaScript, Node, and Go.
  • Experience with cloud platforms such AWS, Azure, or Google Cloud Platform, an asset.
  • 5+ years in the fields of self-service customer management, including, but not limited to Customer Identity, Subscription Management, and Digital Commerce.
  • 3+ years with Identity-As-A-Service systems such as Auth0, Okta, OneLogin, Ping Identity, or similar.
  • Experience integrating with billing systems such as Zuora or similar to provide a self-service purchasing experience.
  • Experience integrating with CRM systems such as Salesforce, NetSuite, or similar.
  • Business Intelligence, Data Management, and related domain experience, an asset; and
  • Occasional travel to other R&D offices.
  • Experience working successfully across geographies and cultures.

 

Our way of giving back

 

To our communities, to the world, and to you is a core part of the culture at Qlik. We encourage our employees to participate in our numerous Corporate Responsibility Program initiatives.

 

Location


The role is located in Ottawa, Canada.

 

Qlik is an Equal Opportunity Employer and does not discriminate on the basis of any protected category or characteristic.  We value the diversity of our workforce. If you need assistance due to disability during the application and/or recruiting process, please contact us via the Accessibility Request Form

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.  

 

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