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Product Owner

Ottawa, Canada

How you will spend your time as our next IT Product Owner
As an IT Product Owner - Customer Success at Qlik, you will play a key role in establishing the technical vision and providing breakthrough technical approaches in solving technical challenges. We are looking for a dynamic and tactical individual that is action driven with a strong bias for timely delivery. This role will be responsible for owning the roadmap for Qlik’s Customer Success systems - from working with the stakeholders to understand business needs, to prioritizing the needs against company initiatives, to ensuring timely delivery of stories and projects. You will work closely with our internal customers representatives from the Customer Success teams. The position involves close co-operation with the Scrum teams as well as the business functions within the Qlik organization. 

  •          Conduct interviews with stakeholders to define "As Is" and "To Be" process, business and functional requirements in partnership with process owners, SME's and IT partners where appropriate
  •          Solve complex interaction problems with simplistic approaches, illustrating your solution with user flows, wireframes, and visual mockup
  •          Develop options and trade-offs around design with associated costs and level of effort estimates
  •          Participate with application development team in defining and implementing functionality enhancements, user experience and usability
  •          Effectively collect data on process improvement and performance, develop and implement quantitative, data-driven models for our enterprise business.
  •          Drive the analysis of business and customer requirements to transform them into thought out, well designed initiatives and enhancements
  •          Collaborate with software developers and technical teams to ensure the successful execution of user requirements
  •          Develop artifacts to confirm understanding of business requirements, and to document technical approach to those requirements for review and approval. Work with business users on structuring their inputs, and with IT and Program Management.
  •          Document detailed system requirements, process design flows, Traceability matrix and other documents used in SDLC
  •          Author functional requirements documents for any relevant systems needed to satisfy the business goals
  •          This role involves working collaboratively with business users: first to transform high level business requirements into actionable specifications for IT developers and later to ensure the resulting systems meet the documented needs.
  •          Understand work plan/schedules, due dates, activities related to documentation and training, UAT Testing, and cost analysis efforts required by finance, actively tracking all aspects of projects.
  •          Vets recommendations to determine viable options and provides business case to management.
  •          Participates in defining business intelligence requirements for projects and data requests.
  •          Acts as a subject matter expert in the Customer Success Team.
  •          Creates internal technical documentation.
  •          Consistent exercise of independent judgment and discretion in matters of significance.
  •          Lead UAT sessions with key business users

 You will be successful if you have

  •          Bachelor’s degree or equivalent in an appropriate field
  •          7+ years of IT experience, and 2+ years of experience as IT Product/Solution Owner.
  •          Self-motivated to experiment with new technology to continuously challenge the norm
  •          Solutioning experience with enterprise SaaS platforms, including Salesforce, CPQ, SpringCM and/or Zuora.
  •          Experience in a complex enterprise application environment with integrations and customizations to support multiple business processes.
  •          Experience delivering in scrum, agile methodologies
  •          Ability to write and communicate detailed documentation (project specifications, requirements, and plans), for both technical and non-technical audiences.
  •          Outstanding quantitative and analytical skills, including ability to conduct outside/inside research, analyze data, and use MS Excel effectively to develop models and drive analyses
  •          Scrum master certification and/or experience conducting agile framework ceremonies

You will thrive if you have

  •          Experience in Systems Administration and/or Systems customization preferably in CRM and CLM platforms.
  •          Familiarity with “Cloud Computing”, Software as a Service (SaaS) model or web technology
  •          Experience with Salesforce.com is required.
  •          Strong customer service skills, as well as excellent verbal and written communications skills with both highly technical and non-technical people.

Our way of giving back
To our communities, to the world, and to you is a core part of the culture at Qlik. We encourage our employees to participate in our numerous Corporate Responsibility Program initiatives.


Location/Mobility
The role is located in our Ottawa, Canada office.  We try to hire the best person for the job, whether they are on-site or virtual. A good cultural fit is the most important attribute for this role.  A Qlik virtual workplace enables a team member to employ a self-motivated, disciplined, highly responsive approach in achieving team success.

Apply as soon as possible as we are working continuously with the applications for this assignment.

Qlik is an Equal Opportunity Employer and does not discriminate on the basis of any protected category or characteristic.  We value the diversity of our workforce. If you need assistance due to disability during the application and/or recruiting process, please contact us via the Accessibility Request Form

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.  

#LI-AG, #mid-senior

 

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