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Customer Success Manager - Attunity (Division of Qlik)

Munich, Germany

What makes us Qlik?

Qlik helps enterprises around the world move faster, work smarter, and lead the way forward with an end-to-end solution for getting value out of data. Our platform is the only one on the market that allows for open-ended, curiosity-driven exploration, giving everyone – at any skill level – the ability to make real discoveries that lead to real outcomes and transformative changes. We are a Values-Driven organization, operating over 100 countries with 45,000 customers around the world. If you think we are interesting, please read on – we may be looking for you!

The Customer Success Organization - Attunity

The Attunity software portfolio accelerates data delivery and availability, automates data readiness for analytics and optimizes data management with intelligence.

We are a pioneer in heterogeneous data availability, supporting many styles of integration across the industry’s broadest array of platforms. We address modern databases, data warehouses, SAP, Hadoop and real-time messaging systems such as Kafka, on premises and in the Cloud, as well as legacy mainframe systems. Our customers use Attunity software to gain agility, optimize data for analytics and reduce dependence on developers.

As a company, we work with many of the Fortune 100 and over 2000 customers globally. Attunity are also a partner of choice to Microsoft, AWS, Teradata, Hortonworks and many more.

 

How you will spend your time as our next Customer Success Manager

Attunity have a requirement for a Customer Success Manager located in Germany, to assist and manage some of the company’s largest and most strategic customers.

As an Attunity CSM, you will be responsible for managing all technical aspects of the company’s relationship with its customers. Working closely with all internal teams you will strive to ensure customer satisfaction and strengthen relationships.

Several of the key requirements and functions would be:

  • To act as a conduit between pre-sales, post-sales, customer support, product development and the commercial account managers
  • Manage all technical aspects between the business and associated partners and customers
  • Manage customer relationships, in order to understand both immediate and upcoming requirements
  • Feedback trends and customer aspirations to account managers and product owners
  • Guide and advise customers on product release schedules and pertinent enhancements
  • Guide customers on product best practise and performance improvements
  • Chair regular service reviews and consult across a variety of departments and disciplines
  • Support sales as required, whether pre or post-sales in developing added value or revenue gain
  • Writing and preparing product change requests, statement of works and enhancement request documentation
  • Writing and preparing customer facing documents to assist any product releases
  • Low level project management approach to customer deployments
  • Highlighting areas for company improvement and competitive gain

 

You will be successful if you have

  • Minimum 5 years’ experience as a CSM or within a similar Technical consultative role
  • Excellent knowledge of a variety of data platforms and products, such as RDBMS systems through to the latest in Big Data, streaming and cloud technologies
  • The ability to consult with our strategic customers through negotiation of amenable solutions
  • Experience with working with global organisations and a clear understanding of large scale company operating constraints
  • Proven ability to present technical concepts effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business topics
  • Capable of working alone and amongst teams to resolve highly complex issues and drive decisions and actions
  • Strong planning, time management, organizational skills, creative problem solving, and team player
  • The ability to author technical documentation according to professional standards.
  • Excellent communication skills (both written and verbal) including the ability to summarize detailed and technical issues for all audiences
  • German and English language
  • Up to 50% travel in Europe

 

Our way of giving back

To our communities, to the world, and to you is a core part of the culture at Qlik. We encourage our employees to participate in our numerous Corporate Responsibility Program initiatives.

 

Location/Mobility
The role is located in Munich, Germany. If you think this position is interesting, you are welcome with your complete application in English. Apply as soon as possible as we are working continuously with the applications for this assignment.
 

Qlik is an Equal Opportunity Employer and does not discriminate on the basis of any protected category or characteristic.  We value the diversity of our workforce. If you need assistance due to disability during the application and/or recruiting process, please contact us via the Accessibility Request Form

 

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.  

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