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Technical Support Engineer - Qlik Data Integration

Barcelona, Spain

What makes us Qlik

Qlik helps enterprises around the world move faster, work smarter, and lead the way forward with an end-to-end solution for getting value out of data. Our platform is the only one on the market that allows for open-ended, curiosity-driven exploration, giving everyone – at any skill level – the ability to make real discoveries that lead to real outcomes and transformative changes. We are a Values-Driven organization, operating over 100 countries with 50,000customers around the world. If you think we are interesting, please read on – we may be looking for you!

The Technical Support Team
At Qlik, our support Technicians are our HEROES. That’s because our technicians do more than manage complex technical support cases they are determined, resilient and have an unshakable positive mindset. Our team in EMEA consists of more than 30 support professionals from multiple international backgrounds, who work and play closely together. We have a larger Global support team that we interact with daily, with locations in Barcelona, Lund, Sydney, Tokyo, Raleigh, North Carolina USA and Bangalore India. We think you will love it here!

Hit the ground running

Teamwork is important and we are looking for someone who’s up for collaborating. A buddy will be there for you at the start, and you’ll report into the team manager.

 

We will support you in your onboarding and training, and we expect you to quickly take ownership of tasks. It won’t be long before you’re running your own assignments and making a real difference all by yourself. Prove yourself and you’ll find career progression will follow.  

 

We’ll share ways of working and expect you to follow them, it’s all about keeping professional standards high and errors low, while delivering the best experience and outcomes for our customers.

 

How you will spend your time as our next Technical Support Engineer

Qlik Supports vision is to provide data-driven world-class support. We provide continuous, proactive and personalized service to ensure that our customers are successful in their work. As a Technical Support Engineer, you will be an important part of Qlik’s continued success. Here you will be working within Qlik’s Technical Support Team.

Working together with your colleagues, you will be responsible for troubleshooting and resolving customer technical issues during the required business hours (occasionally on weekends).

The role involves great responsibility and opportunity to develop your inter-personal skills but also learn our market leading products and how they work in a complex and powerful environment.

In the daily work duties includes:

  • Handle and answer questions on various complex problems that Qlik clients need help with
  • Troubleshooting and Debugging
  • Take responsibility for ensuring customers always receive first-class support
  • Collaborating with a wider Global support team to solve customer technical issues
  • Actively contributing with creating technical articles, using and maintaining QLIK knowledge base
  • Presenting upgrade advice and Best practice troubleshooting to customers & partners

We are looking for

A relevant post-secondary education in IT systems or equivalent with experience in many of the following areas:

  • Data modeling and relational data structures
  • Data analysis and presentation
  • BI visualization and reporting
  • Data base technologies such as; Microsoft SQL Server, Oracle, SAP etc.
  • Log file analysis
  • Writing tutorials and technical documentation

 

The following skills would be advantageous

  • Knowledge about virtualization environments and cloud-based technologies (Azure, VMware, AWS, …) 
  • Previous experience in DB admin
  • Understanding of web services (REST, SOAP …)
  • Programming languages C++/C#, .NET, Javascript, Java, VB or Python
  • Knowledge of Qlik products

 

You have previous experience of customer facing roles.

You have excellent English speaking and written communication.

As a person, you are communicative and you like to have many contacts both within and outside the company. You like to work with proactive problem solving. Furthermore, you can prioritize when there is much to do.

Besides a great technical interest, we have no specific requirements on the techniques so whether you have a background in DB-Administration, Data Analysis or any other technology, you can be the right candidate for the position. We are rather looking for a person who has a talent with a sense of problem solving and ability, together with others, to deliver solutions that are optimally adapted to the situation or requests.

Our way of giving back

To our communities, to the world, and to you is a core part of the culture at Qlik. We encourage our employees to participate in our numerous Corporate Responsibility Program initiatives.

 

Location/Mobility
The role is in Barcelona, Spain. If you think this position is interesting, you are welcome with your complete application in English. Apply as soon as possible as we are working continuously with the applications for this assignment.

 

Qlik is an Equal Opportunity Employer and does not discriminate on the basis of any protected category or characteristic.  We value the diversity of our workforce. If you need assistance due to disability during the application and/or recruiting process, please contact us via the Accessibility Request Form

 

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.  

#LI-AK

 

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