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Hub Operations Coordinator


 

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JOB DESCRIPTION

 

POSITION SUMMARY

 The Hub Operations Analyst, Americas role is responsible for supporting various initiatives, systems, tools and processes deployed at our Americas Inside Sales HubThis role will work closely with the Americas Inside Sales Hub, Global Hub Operations and regional departments (Sales, Marketing, Operations) to help our Hub leverage and deploy global best practices.

 

The Analyst will focus on the execution of Americas projects, tasks and processes related to global strategic initiatives such as data management, lead management, demand generation and gamification. The Analyst will work with multiple systems such as Salesforce.com, Marketo, Velocify, and SuMo (to name a few) to fulfil their role.              

 

KEY RESPONSIBILITIES & TASKS

  •  Coordinate with Global Hub Operations and support the execution of enablement efforts for effective rollout of new hub processes and implementation of tools.
  • Create assets and execute sales-led programs established by the Manager, HUB Operations. Program assets include: Salesforce.com campaigns, target segmentation and call lists, how-to guides, etc.
  • Coordinate with marketing operations teams and any third party companies to augment data for use in various campaigns.
  • Set up assets and launch competitions through our gamification system, SuMo to foster teamwork, collaboration and adoption of best practices.
  • Maintain an accurate database of hub members which include their functions, roles and territory alignments.
  • Coordinate with global counterparts to share and standardise lead follow-up best practice across all hubs.

KEY CHALLENGES IN THIS ROLE

  • Effectively coordinating regional team leaders to ensure the high adoption of new tools and process and coordinating global resources’ efforts for specific initiatives.
  • Many team members will be in remote locations so the incumbent will need to be comfortable presenting on webex and telepresence and be able to influence others under those conditions.
  • Quickly acquire the necessary skills in our systems like Salesforce.com, Marketo, Velocify, SuMo and other productivity tools.

DIMENSIONS SPECIFIC TO THIS ROLE

Key Stakeholders

  • Inside Sales Hub (Directors, Managers and Reps), Global Hub Operations, Sales Operations, Marketing and Marketing Operations,  Sales Productivity

Direct Reports

  • None

Geographical Accountability/Regions

  • Americas – USA, Canada, Latin America

Revenue/Cost/P&L/ Budget responsibility

  • No

COMPETENCIES & SKILLS

  • Min. 2 years of experience in an operations role; preferably with technical or software companies with proven track record of supporting sales teams
  • Knowledge of and experience with Salesforce.com
  • Knowledge of and experience with Marketo
  • Excellent communication, listening, presentation, time management and organisational skills
  • Excellent interpersonal and relationship building skills required
  • Demonstrates the ability to work independently and deliver on time
  • High energy, results-oriented with the ability to manage multiple priorities

QUALIFICATIONS AND EXPERIENCE

Qualifications

  • Bachelor equivalent mandatory
  • Master equivalent preferable
  • MBA advantageous

Languages

  • Business level English mandatory
  • Other relevant languages would be an advantage

Experience (technical, commercial, industry / product / functional expertise, etc.)

  • Min 2 years Sales/Marketing experience
  • Operations and project management experience an asset
  • Knowledge of Salesforce.com
  • Knowledge of Marketo (or other marketing automation systems)

Job Requirements

          Travel No additional travel required for this role

 

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.


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About Qlik

Qlik is a leader in visual analytics. Its portfolio of products meets customers' growing needs from reporting and self-service visual analysis to guided, embedded and custom analytics. Approximately 45,000 customers rely on Qlik solutions to gain meaning out of information from varied sources, exploring the hidden relationships within data that lead to insights that ignite good ideas. Headquartered in Radnor, Pennsylvania, Qlik has offices around the world with more than 1700 partners covering more than 100 countries.