Qlik helps enterprises around the world move faster, work smarter, and lead the way forward with an end-to-end solution for getting value out of data. Our platform is the only one on the market that allows for open-ended, curiosity-driven exploration, giving everyone – at any skill level – the ability to make real discoveries that lead to real outcomes and transformative changes. We are a Values-Driven organization, operating over 100 countries with 45,000 customers around the world. If you think we are interesting, please read on – we may be looking for you!
The Customer Success Organization (CSO)
We are looking for a high performance, process-driven Customer Success Operations Senior Manager to drive efficiency, scalability and performance improvement in the complete CSM process from Landing a deal, delivering quantifiable client value, up to renewal.
Reporting to the VP of Customer Success Management, you will play a key role in the development, implementation, change management, and scaling Qlik’s CSO business : developing and implementing industry leading best practices in planning, execution and reporting of our Software and Services adoption and renewals business. You’ll be leading the development of the set of Tools (Customer Success Platform), Processes (Playbook) and People development as a partner of your VP and the Customer Success Operations VP to ensure frictionless execution of the entire Customer Success process : Putting the CSM at the center of the client objective and making all supporting functions of Sales, Consulting, Support and Renewals serves this client objective.
For success in this role, you will bring a strong understanding of the day-to-day Outcome, Adoption and Renewals motion, upsell and cross-sell strategies and churn reduction. This role will also require a strong understanding of operational and back-end processes and financial acumen. A key component of success will be the ability to roll up your sleeves, wear many hats, and effectively prioritize key initiatives. Experience in implementing a Customer Success Platform with the Business is a significant plus.
How you will spend your time as a Senior Manager, CSM Operations
Key Responsibilities include but are not limited to:
You will be successful if you have
Our way of giving back
To our communities, to the world, and to you is a core part of the culture at Qlik. We encourage our employees to participate in our numerous Corporate Responsibility Program initiatives.
The role is located in Barcelona, Spain. If you think this position is interesting, you are welcome with your complete application in English. Apply as soon as possible as we are working continuously with the applications for this assignment.
Qlik is an Equal Opportunity Employer and does not discriminate on the basis of any protected category or characteristic. We value the diversity of our workforce. If you need assistance due to disability during the application and/or recruiting process, please contact us via the Accessibility Request Form
Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.