Job Title: Program Manager, Operational Support Services
Company: Ottawa Paramedic Service
Manon is a Program Manager with the Ottawa Paramedic Service located in Canada’s capital, Ottawa, Ontario. The Ottawa Paramedic Service is the sole municipal provider of paramedic services covering 2,778 km2 (1,072 sq. mi) with a population of just under 1,000,000. Ottawa’s Paramedics respond to over 140,000 medical emergencies annually. Manon is responsible for the Operational Support Services division, overseeing the Business Intelligence in Public Safety program, Community Paramedicine, Regulatory Compliance and Infection Control, Research, Emergency Medical Records, Professional Standards and quality assurance as well as the scheduling and staffing. Over the last 25 years, Manon helped evaluate, develop and implement several initiatives related to system performance. Most recently the operationalization of the Patient Priority System dashboard using real-time data has been a significant collaborative project aiming to reduce the impact on the pre-hospital system particularly throughout the COVID-19 pandemic.