Adapt to changing market demands. Work from a single view of your customer base. Centralize processes for coordinated marketing, up-selling and cross-selling, and delivery of convergent services. Increase customer loyalty, ARPU and customer lifetime value.
Analytics to Control Your Key Business Drivers
In adapting to a rapidly changing marketplace, communications companies today are refining business models. Key business drivers center on becoming more customer centric, creating the operational synergies to efficiently bundle and deliver innovative products and services while broadening brand value.
With the QlikView Business Discovery platform, leading telecommunications companies worldwide can:
- Gain a single view of customers experience and satisfaction across all channels Improve planning, pricing and marketing of new value-based services
- Increase Average Revenue Per User (ARPU)
- Improve customer satisfaction and loyalty, minimizing churn
- Coordinate convergent billing, provisioning, customer service, and other delivery services
- Create value added services for customers and enterprises to differentiate themselves from the competition
The QlikView Customer Experience
Discover why more than 100 telecommunications providers have turned to QlikView to overcome their information challenges and improve their performance.