Illes brings a better experience to its customers with QlikView on iPad

QlikView on iPad is an incredibly innovative tool that has changed the way Illes looks at our business data.

– Les Howell, Executive Director of IT, Illes Seasonings and Flavors

Company Profile

Region:

North America, United States

  • Industry: Consumer Products
  • Function: Executive, Finance, Sales, Supply Chain

Background

  • Family-owned and continues to meet the evolving needs of the food industry through its two manufacturing facilities in Texas, and an R&D center that allows customers to sample custom products and interact with Illes’ R&D and culinary teams
  • Industry: Consumer Products

Challenge

  • Aggregate timely and accurate data to customers
  • Gain up-to-the-minute data visibility
  • Decrease time spent communicating to customer service departments about order statuses

Solution

  • Illes deployed QlikView on iPad to its entire field sales team in less than two months
  • With QlikView on iPad, Illes now easily supports security and visibility while handling the large data volume of nearly 2 million records
  • Sales team time spent on communication to Customer Service Department regarding order updates and statuses reduced by 40%

Benefits

  • Improved customer satisfaction
  • Obtained real-time access to data
  • Increased ability to make better business decisions

Illes Seasonings and Flavors Customer Video

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