Business Discovery for the Retail & Services Sector

Improve Revenue,
Remove Cost, & Retain
Profitable Customers

Retailers, Transportation & Logistics Companies, and Services Firms face man of the same business challenges around targeting and retaining profitable customers, exploiting sales, marketing, merchandise, service lines, through an efficient supply chain. With the end goal of increasing top line revenues, decreasing cost to serve, days sales outstanding, and asset procurement expenditures. Track leading indicators to adjust operations to market conditions.

Actionable insights to optimize the Retail & Services Sector

Retailers & Wholesale Distributors are under mounting pressures to increase sales and remove cost to remain competitive. A retailer or wholesale distributor must be able to offer the right products to the right customer, through the right channel, at the right time in an efficient and affordable fashion. Managing inventory, facilities, human capital, and customers is critical to success.

Professional services firms including business, consulting, IT, legal and professional services industries face unique challenges when compared to those in the commercial sector. The focus is on people interacting with people and serving clients rather than transforming physical goods. Professionals in the services industry are highly skilled; engagements come at a premium price and investments are universally being scrutinized by program offices, boards, and investors alike.

With cost pressures increasing at the same time as clients' expectations for quality, organizations must manage expenses and margins closely. Business discovery unlocks the answers that will help service providers improve their business decisions about operational, asset and human capital overhead that directly impact business profitability. 

Using the QlikView Business Discovery platform, leading Retail & Services organizations can

  • Drive sales performance through exception reporting and analytics
  • Attract and retain profitable customers through targeted customer focused campaigns
  • Improve demand forecast accuracy by identifying outliers and taking action to correct inefficiencies in the demand forecasting process
  • Build a bridge between operations and finance achieving consensus between operational performance and financial targets
  • Remove cost through efficient management of physical assets, whether it is IT hardware or a fleet of vehicles
  • Improve governance of risk, regulatory and compliance programs

The QlikView Customer Experience

Discover why more than 2,000 leading services firms worldwide are turning to QlikView to overcome their Business Intelligence (BI) challenges and improve operating performance.

Users love QlikView and how they can instantly access data for planning new campaigns or running inventive sales promotions. With QlikView, employees are now more accountable for performance and truly empowered with the visibility to make the best business decisions possible at that moment in time.”

Mohit Govani, Director IT, Bliss

Logistics company OptiMail increased its annual revenue by 100% - effectively doubling it in two years. The CEO concluded, ‚ÄúThis would not have been possible without QlikView.”

By the Numbers: Consumer Products, Retail & Distribution

  • Time to Value

    39%

    39% Deployed QlikView in
    < 1 Month

    74%

    74% Deployed QlikView in
    < 3 Months

    2.9

    2.9 Months to Implement

    54%

    54% Reduction in Time to Access Information

    49%

    49% Reduction in Time to Analyze Information

  • Tangible Benefits

    18%

    18% Increase in Cash Flow

    13%

    13% Increase in Revenue

    30%

    30% Increase in Employee Productivity

    17%

    17% Decrease in Operating Costs

    32%

    32% Increase in Customer Satisfaction

  • Total Cost of Ownership

    53%

    53% of the TCO of Other Solutions (Total)

    35%

    35% of the TCO of Other Solutions (Implementation)

    29%

    29% of the TCO of Other Solutions (Ongoing Services)

    27%

    27% Decrease in Existing BI Overhead

    34%

    34% Decrease in Reporting Overhead

  • Success & Satisfaction

    97%

    97% Customer Satisfaction

    200%

    200% Return on Investment

    7.1

    7.1 Month Payback Period

    43%

    43% Net Promoter Score

    36%

    36% Increase in Business Agility